Trehani Claire
Food & Beverage Associate
Dubai,DU
Summary
Friendly and reliable hospitality professional with over a year of experience in upscale lounge and hotel service. Adept at delivering warm, personalized guest experiences while maintaining high standards of food and beverage operations. Skilled in managing all shift types, supporting bar service, and adapting to dynamic event environments. Recognized for teamwork, attention to detail, and a positive attitude. Passionate about creating memorable moments and contributing to high-performing teams.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Waitress
Media Rotana Hotel – Al Barsha, Dubai
12.2024 - Current
- Based in The Terrace, the rooftop lounge, delivering premium guest service in a high-profile hospitality setting.
- Expertly manages opening, middle, and closing shifts, ensuring seamless transitions and consistent operational flow.
- Adheres to hotel SOPs to maintain brand standards and elevate guest satisfaction.
- Honored with Employee of the Month for exceptional performance and team collaboration.
- Assists bartenders with drink preparation during peak service hours.
- Supports busy operations and events across Nelsons (main bar) and Channels (all-day dining).
- Proficient in Micro POS System for accurate order processing and billing.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash and electronic payments, maintaining accurate cash drawer balance.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Customer Service Representative
Drive the Thrill Lounge – Dubai, UAE
02.2023 - 11.2024
- Learned hospitality and cocktail lounge operations from the ground up.
- Delivered exceptional customer service aligned with brand standards.
- Engaged guests with personalized service to enhance their experience.
- Followed SOPs for welcoming, seating, billing, and farewells.
- Contributed to team efforts and smooth operations in a high-profile desert safari venue.
Education
High School Diploma -
Ave Maria Convent
Negombo, Sri Lanka01-2016
Skills
Guest Service & Communication
Hobbies
Movies – Enjoys exploring diverse genres and storytelling styles
Dancing – Brings energy and rhythm into everyday interactions
Beach Outings – Finds relaxation and renewal in nature
References
📞 References
Thushan Rakitha Anuraj
Event Operations Manager
Drive the Thrill Lounge & Events
📞 +971 569976158 (Work) | 📞 +971 505958460 (Personal)
✉️ thushan@raynatours.com | trakitha@gmail.com
Boniface Kariuki
Headwaiter | Hospitality Professional
📍 Dubai, UAE
📞 055 291 4189
✉️ bkariuki06@yahoo.com
Timeline
Waitress
Media Rotana Hotel – Al Barsha, Dubai
12.2024 - Current
Customer Service Representative
Drive the Thrill Lounge – Dubai, UAE
02.2023 - 11.2024
High School Diploma -
Ave Maria Convent