Summary
Overview
Work history
Education
Skills
Certification
Custom
Languages
Timeline
Generic
TRESSY KINYA MUTUMA

TRESSY KINYA MUTUMA

ABU DHABI,UAE

Summary


Experienced professional with focus on maintaining high standards of cleanliness and organization in hospitality settings. Deliver exceptional guest experiences by ensuring immaculate and welcoming environments through thorough cleaning and attention to detail. Skilled in using cleaning equipment and managing time efficiently to meet tight schedules. I am also experienced in working in a busy work environment with knowledge of the OPERA system.

Overview

5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work history

HOUSEKEEPING ATTENDANT

DANAT AL AIN RESORT
01.2024 - 11.2024
  • To clean and maintain guest room, guest corridor and service pantry to the standard set by the hotel
  • To restore service area and pantries with linen, amenities and other services requirements Chemicals
  • Organize equipment for daily tasks, including trolleys, and personal equipment
  • Collect daily allocations of rooms and keys
  • Ensure worksheet is kept up to date throughout shift and keys are signed out and kept securely
  • Reset lighting to the current standards
  • Clean guest rooms to hotel standards including making of beds, cleaning bathrooms, dusting, vacuuming and mopping
  • Sanctioning the cleaning of carpeted areas
  • Replace amenities
  • Rotate mattresses
  • Deliver clean linen, toweling and amenities to floor
  • Collect rubbish from floors and dispose correctly
  • Gather and remove soiled linen and other materials from the floor, including furniture and fittings as required
  • Cleaning and maintain corridors, service lifts, stairwells, service area and pantries
  • Clean high area in the guest rooms

ORDER TAKER

DANAT AL AIN RESORT
08.2024 - 11.2024
  • Receive guest calls on orders and ensure they are assigned and delivered
  • Coordinate with the room attendants in the rooms to ensure cleaning is done
  • Work with the reception to ensure the needed rooms are released by the team leaders
  • Call the supervisor to ensure rooms are inspected before released to reception
  • Record keep on the supplies in the housekeeping department
  • Do a daily productivity report of the attendant's assignment and forward to the head of department

Receptionist

Robins healthcare limited
maua, Kenya
01.2020 - 11.2022
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed visitors and clients mostly patients to appropriate clinics, ensuring efficient service delivery.

Education

BUSINESS INFORMATION TECHNOLOGY -

KENYA METHODIST UNIVERSITY

HIGH SCHOOL DIPLOMA - undefined

MOI GIRLS HIGH SCHOOL

Skills

  • Customer service
  • Problem resolution
  • Record keeping
  • Excellent computer knowledge
  • Cleaning skills
  • Detail oriented
  • Flexible work schedule
  • Use of cleaning chemicals

Certification

HOUSEKEEPING ATT OF THE MONTH, 08/01/24

Custom

AKRAM BASALA, HEAD OF HOUSEKEEPING, DANAT AL AIN RESORT

Languages

English
Fluent

Timeline

ORDER TAKER

DANAT AL AIN RESORT
08.2024 - 11.2024

HOUSEKEEPING ATTENDANT

DANAT AL AIN RESORT
01.2024 - 11.2024

Receptionist

Robins healthcare limited
01.2020 - 11.2022

HIGH SCHOOL DIPLOMA - undefined

MOI GIRLS HIGH SCHOOL

BUSINESS INFORMATION TECHNOLOGY -

KENYA METHODIST UNIVERSITY

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TRESSY KINYA MUTUMA