Trevelyn Jude Waung
Dubai
Summary
Dynamic and results-driven Travel Supervisor and Operations Manager with extensive expertise in corporate and leisure travel management, as well as office and operations management. Proven ability to excel in high-pressure environments while effectively multitasking a diverse range of responsibilities. Strong track record of delivering exceptional customer service to a portfolio of prestigious clients, including Goldman Sachs, McKinsey & Company, and Tata Consultancy Services. Recognized for exceptional interpersonal skills that foster collaboration and enhance client relationships, driving operational excellence and client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor - Emergency Travel Services
Kanoo Travels
02.2012 - 12.2024
- Led after-hours operations for Emergency Travel Services across UAE, KSA, Bahrain, Oman.
- Optimized travel arrangements for McKinsey and Goldman Sachs MENA, enhancing efficiency.
- Streamlined travel requests for Boskalis and Stolt, key clients of Travel Leaders.
- Facilitated partner and traveler bookings, managing immediate and future changes effectively.
- Enhanced customer service in hospitality and transportation with superior communication skills.
- Organized and supervised multi-tasking environments, ensuring timely completion of tasks.
Branch Manager
Global Travel and Tourism
02.2010 - 06.2011
- Increased revenue through effective corporate sales management and client relationships.
- Planned and organized complex travel itineraries, ensuring client satisfaction.
- Attended global exhibitions to establish contacts with tour and hotel operators.
- Managed customer complaints swiftly to maintain high service standards.
- Coordinated with suppliers to secure special promotions and meet client demands.
- Oversaw recruitment and training processes to enhance team performance.
Travel Manager
London Travel and Tourism
07.2009 - 02.2010
- Ensured efficient office operations by coordinating travel arrangements seamlessly.
- Sourced global suppliers for hotels and promotions, enhancing bespoke travel offerings.
- Addressed customer inquiries promptly, striving to exceed expectations consistently.
- Targeted new markets through effective business promotion and marketing strategies.
- Strengthened client relationships through regular meetings and addressing concerns effectively.
- Managed corporate sales functions, including account management and contract negotiations.
Senior Business Travel Consultant
Al Rostamani Travels
04.2004 - 06.2009
- Streamlined travel services for clients including Legatum and Weatherford Drilling.
- Facilitated comprehensive travel arrangements for EPOC Messe Frankfurt in Dubai.
- Coordinated hotel bookings and promotions with global suppliers during exhibitions.
- Managed client interactions with professionalism and efficiency during walk-in visits.
- Compiled fortnightly BSP sales reports, including ADM and ACM documentation.
- Maintained accurate ticket stock and requested supplies from vendors.
Assistant Manager - Quality control
PL Worldways Ltd.
09.1999 - 04.2004
- Streamlined travel arrangements and financial settlements for Tata Consultancy Services Ltd.
- Managed monthly BSP sales reports, processing ADM and ACM transactions efficiently.
- Compiled corporate sales reports, tracking pending payments and outstanding dues effectively.
- Negotiated special fares and ADHOC rates with airlines to optimize travel costs.
- Coordinated group travel and incentive programs, ensuring smooth documentation processes.
- Resolved customer conflicts professionally, enhancing overall customer satisfaction.
Travel Consultant
Speed Birds Pvt Ltd.
11.1997 - 09.1999
- Ensured repeat transactions by empathetically addressing customer needs.
- Converted telephone inquiries into successful transactions, enhancing customer satisfaction.
- Resolved walk-in customer queries, providing effective and timely assistance.
- Managed reservations, ticketing, pricing, and passenger travel arrangements efficiently.
- Oversaw all SGGI projects in India and abroad as Officer in Charge.
- Maintained an up-to-date database of over 500 travelers for SGGI.
- Coordinated additional requests for SGGI staff, including hotels and transfers.
Education
Bachelor of Science - Mathematics
Loyola College
Chennai, IndiaHigh School - undefined
St. Mary’s Anglo Indian Higher Secondary school
Chennai, IndiaSkills
- Client support
- Strong verbal and written communication
- Clear and concise documentation
- Strong organizational abilities
- Team leadership
- Flight operations coordination
- Commitment to professional standards
- Collaborative team member
- Strong work ethic
- Driven professional
Certification
- Amadeus Basic & Advanced Reservations Course, 1998-04-01, Amadeus training center, Chennai, India
- Amadeus training center, 1999-12-01, Chennai, India
- Basic Fares and Ticketing course, 2000-06-01, Air India Staff College, Mumbai, India
- IATA Workshop on BSP Procedures & BSP link, 2003-09-01
- Galileo Basic and Advanced reservations course, 2004-05-01, Emirates training college Dubai, U.A.E
- Sabre Basic Reservations Course, 2009-01-01, Emirates training college Dubai, U.A.E
Languages
English
French
Hindi
Tamil
References
Will be provided on request
Personal Information
- Passport Number: R8287786
- Passport Expiry Date: 2027-07-14
- Date of Birth: 23rd June 1977
- Nationality: Indian
- Driving License: Valid till 23rd May 2030
- Residence Permit: Valid till 29th May 2027
- Visa Status: Valid till 29th May 2027
- ID Type: Passport
- ID Number: R8287786
Residence Visa Validity
2027-05-29
Driving License Validity
2030-05-23
Timeline
Supervisor - Emergency Travel Services
Kanoo Travels
02.2012 - 12.2024
Branch Manager
Global Travel and Tourism
02.2010 - 06.2011
Travel Manager
London Travel and Tourism
07.2009 - 02.2010
Senior Business Travel Consultant
Al Rostamani Travels
04.2004 - 06.2009
Assistant Manager - Quality control
PL Worldways Ltd.
09.1999 - 04.2004
Travel Consultant
Speed Birds Pvt Ltd.
11.1997 - 09.1999
High School - undefined
St. Mary’s Anglo Indian Higher Secondary school
Bachelor of Science - Mathematics
Loyola College