Trishi Malisa Tissera
Kandana ,Sri Lanka
Summary
Motivated and customer-focused individual seeking a position as a Guest Service Agent in the hospitality industry. Possesses strong communication and interpersonal skills with a friendly and professional attitude. Passionate about delivering excellent guest experiences, handling guest inquiries efficiently, and maintaining high service standards. Quick learner with the ability to work in a fast-paced environment, adapt to new situations, and work effectively as part of a team. Eager to contribute positively to hotel operations and provide memorable service to guests.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Receptionist
Leopard Luxe Unisex Salon
Kandana, Sri Lanka
2023.10 - 2026.05
- Welcomed and assisted customers in a warm and professional manner, creating a positive first impression of the salon.
- Managed appointment bookings, cancellations, and customer inquiries through phone calls, walk-ins, and social media platforms.
- Coordinated daily schedules for hairstylists and beauty therapists to ensure smooth salon operations.
- Served customers with refreshments such as tea, coffee, and beverages to enhance the overall guest experience and comfort.
- Handled billing, cash payments, card transactions, and maintained accurate daily sales records.
- Supported the successful opening of the salon by assisting with customer registration, promotions, and service coordination.
- Maintained cleanliness and organization of the reception and waiting area to ensure a welcoming environment.
- Promoted salon services, packages, and retail products to customers, contributing to increased sales and customer retention.
- Addressed customer concerns professionally and ensured high levels of customer satisfaction.
- Assisted in monitoring salon supplies and inventory when required.
- Developed strong customer relationships through excellent communication and attentive service.
Education
G.C.E Ordinary level -
GCE Advance Level - Media Unit
Skills
- Excellent customer service skills
- Strong communication and interpersonal skills
- Professional and friendly telephone etiquette
- Ability to handle guest complaints calmly and efficiently
- Teamwork and collaboration
- Attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
- Good grooming and professional presentation
- Active listening skills
- Positive attitude and willingness to learn
Certification
- Samastha Lanka 3rd place (Drama) Missionaries in cyber space short film competition participation
- English course (British English academy co-partner world tesol academy)
Timeline
Receptionist
Leopard Luxe Unisex Salon
2023.10 - 2026.05