Trishna Tamang
Mumbai
Summary
I am seeking a challenging position in a reputed organisation where I can learn new skills, expand my knowledge, and leverage learnings.
Reliable Customer Care Associate with a strong background in helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
10
10
years of professional experience
Work History
Spa Manager
Elite Luxury Spa
10.2023 - 03.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise, and suggested suitable options
- Answered questions about store policies and addressed customer Concerns
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers entering store and offered assistance with requirements
- Established and maintained professional relationships with customers to increase trust and rapport
- Developed strong rapport with customers and created positive impression of business.
Customer Care Associate
Teleperformance private limited
11.2021 - 02.2023
- Fielded inquiries via email, chat and text to offer immediate assistance with customers needs
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Assisted inbound callers with payment information and support by skilfully operating multiple administrative systems
- Maintained good call control to quickly uncover questions and keep call times low.
Salon Assistant
Mark Salon and Spa
09.2019 - 03.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Assisted hair stylists with colour work by applying base colours and toners
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Offered exceptional service and support to walk-in and scheduled customers
- Recorded notes for future reference about customer preferences and services delivered
- Increased client satisfaction by providing excellent customer service
- Updated client records and maintained client confidentiality
- Answered telephone calls to provide information and schedule new appointments
- Set appointments for approximately 100 clients per client.
Operation Executive
RAFA india
05.2018 - 08.2019
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands Set clear goals to monitor targets and offered real-time input on performance and motivation
- Scheduling of batches and booking slots for practice.
Salon Manager
The Hairkraft salon
02.2016 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices Controlled inventory by tracking expenses, purchases, and shelf stock
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Store Assistant
The Thai spa and salon
11.2013 - 11.2016
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise, and suggested suitable options
- Answered questions about store policies and addressed customer Concerns
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers entering store and offered assistance with requirements
- Established and maintained professional relationships with customers to increase trust and rapport
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts - Language Arts Education
03.2011
Skills
- Customer Relationship Management
- Money handling abilities
- Stock management
- First Call resolution
- Documentation and reporting
- Complaint resolution
Languages
English
Hindi
Nepali
Marathi
Passportnumber
S1390945
Permanentaddress
Sector 9/C 75/ Flat no 302, Sunayana Chs limited, Shanti Nagar, Mira road (east), Thane, Mumbai, 401107
Passportexpirydate
03/20/28
Personal Information
- Title: Customer Service Executive
- Date of Birth: 09/15/88
Hobbies and Interests
- Painting
- Listening to music
- Travelling
Timeline
Spa Manager
Elite Luxury Spa
10.2023 - 03.2024
Customer Care Associate
Teleperformance private limited
11.2021 - 02.2023
Salon Assistant
Mark Salon and Spa
09.2019 - 03.2021
Operation Executive
RAFA india
05.2018 - 08.2019
Salon Manager
The Hairkraft salon
02.2016 - 03.2018
Store Assistant
The Thai spa and salon
11.2013 - 11.2016
Bachelor of Arts - Language Arts Education
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