Summary
Overview
Work History
Education
Skills
Certification
Languages
Generic
Tristan Muhader

Tristan Muhader

VP Sales & Operations MEA
Dubai

Summary

Accomplished growth leader and trusted advisor with a proven track record of delivering substantial value to leading telecom operators, regulators, and FinTech companies across the MEA region.

My expertise lies in leading companies' commercial and operational activities to enhance brand visibility, drive sustainable growth, expand market presence, and increase market share, while building and nurturing strong executive relationships within client organizations.

With a specialization in consultative solution selling, I have consistently enabled organizations to unlock new revenue streams, optimize operations, and successfully navigate digital transformations. My expertise spans diverse domains, including Network Performance Management, Mobile Financial Services, Digital Payments, Customer Value Management (CVM), Data Analytics, and digital Business Support Systems (BSS), both on-premises and in the cloud.

Having worked closely with tier 1 mobile operators, FinTech firms, and telecommunication regulators across the MEA region, I've developed deep industry knowledge and fostered key C-level relationships, driving innovation and success in highly competitive markets.

Overview

25
25
years of professional experience
4
4
Certificates
15
15

Years of Sales and business development experience

Work History

VP Sales & Operations MEA

Ookla
Dubai
9 2024 - Current

• Established a sales governance framework to drive scalable business growth, including the development of a consultative solution selling process, sales execution tools, effective team allocation and structure, pricing models, and performance measurement.
• Directly manage executive relationships with key accounts such as e& Group, STC Group, Zain Group, MTN Group, Orange MEA, and various regulators.
• Led cross-functional teams for the successful completion of major projects and initiatives, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long-term goals.

Head of MEA

Ookla
04.2022 - 09.2024
  • Leading the commercial and operations for the MEA region to meet the financial objectives while generating long-term value for the business and shareholders.

Regional Sales Director – MEA

Ookla
03.2021 - 04.2022
  • Hired as the first sales contributor to launch the MEA region, leading sales, marketing, and business development activities.

Senior Sales Director

Mahindra Comviva (A Tech Mahindra Company)
12.2018 - 03.2021
  • Directed global accounts, leading sales and operations teams to establish strong client relationships and rebuild trust.

Technical Sales Director

eServGlobal
08.2011 - 11.2018
  • Led a high-performing Account team, with 10 members, through effective coaching, mentoring, and performance management strategies.

Senior Technical Consultant

ITS (Kuwait)
07.2008 - 07.2011
  • Led the pre-sales team in the MEA region, helping drive sales and business development activities.
  • Led consulting assignments on enterprise architecture, business process reengineering (BPR), and application migration to multi-tier models.
  • Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
  • Co-founded the Enterprise Architecture Committee within the consultancy group.

Development Supervisor

Syriatel (Syria)
01.2004 - 07.2008
  • Designed and implemented mission-critical systems for the telecom provider.
  • Determined and implemented innovative and industry best practices using modern designs and tools.

Team Lead

BFI International
01.2000 - 12.2003
  • Led software development teams, implementing key enterprise applications.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Bachelor of Science - Information Technology

Université Nice Sophia Antipolis, France
France
04.2001 - 04.2000

Skills

Growth Hacking

Certification

ITIL Certified

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Tristan MuhaderVP Sales & Operations MEA