Food and beverage associate
Moxies Lounge
Nairobi, Kenya
01 2024 - 08 2024
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections
- Enforced rules for cleanliness and sanitization to ensure constant compliance with health and food safety standards
- Maintained clear communication with guests and kitchen staff for smooth service delivery
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders
- Promoted upsell strategies to platters, Chef dish menu of the day, beverages using FIFO LIFO (First In First out, Last In first out) preventing loss from expiry
- Promoted Cock tail events to enable return value to spirits
- Handled conference setups and billing instruction contracted as per BEO (Break Event order)
- Ensuring food and beverage is dispensed with high standard of hygiene and sanitation
- Handling cash and non-cash billing with zero mistakes
- Ensured dietary and guest preferences were well met and delegated on KOT sent to Chef with a follow up, preventing Voids and complaints
- Product knowledge to products selling on menus
