TRUPTI RAMESH BORADE
CUSTOMER SERVICE MANAGER
Dubai
Summary
To reach the pinnacle of success and use the knowledge in the CUSTOMER SERVICE INDUSTRY and explore the experience to the highest extent.
Overview
1
1
Certification
Work History
SENIOR RETAIL SALES OFFICER
TITAN GLOBAL RETAIL L.L.C
DUBAI
10.2020 - Current
- ALSO, ROLE OF LEARNING CHAMP (TRAINER)
- RESPONSIBILITIES, SALES AND GIVING CUSTOMER EXPERIENCES ON BASIS OF TWOL
- ALSO, PART OF SALES EXCLLENCE PROGRAMME CONDUCTED BY TITAN COMPANY LTD IN COLLABORATION WITH GREAT LAKES INSTITUTE
- ALSO CONDUCTING TRAINING SESSION IN STORE AS PER REQUIRMENT
- BEEN PART OF USA TRUNK SHOW IN 2017 AND 2022 AS WELL.
CUSTOMER CARE EXECUTIVE, INBOUND CALL CENTER
WIPRO BPO SOLUTION, DELTA AIRLINE
10.2007 - 02.2020
- INBOUND CALL CENTER FOR DETAL AIRLINES IN USA, :
- IT IS USA,
- BOOKING FLIGHT SEATS AND GIVING INFORMATION OF FLIGHT REQUIRED
- HANDLING CUSTOMER ENQUIRES
- ALSO WAS IN BACK-END TEAM FOR CLEARINING QUEAS FROM SYSTEM.
- Answered phone with friendly greeting to create positive inbound calling experience for customers
SENIOR CUSTOMER CARE EXECUTIVE
3 Global Services
PUNE
04.2009 - 10.2009
- CUSTOMER SERVICES AND RAPPORT HAS ALWAYS BEEN MAIN MOTO
- ALSO WAS PART OF JEWELLERY EXBITION IN USA
- INBOUND CALLS 3G MOBILE POSTPAID CALL CENTER INBOUND
CUSTOMER CARE EXECUTIVE INBOUND
BPL MOBILE CELLULAR LTD
12.2004 - 02.2006
- CALL CENTER FOR BPL MOBILE POST-PAID CALL CENTER
RETAIL SALES OFFICER
TITAN COMPANY LTD
01.2011 - 1 1
- ALSO, ROLE OF LEARNING CHAMP (TRAINER)
- Always Achieving the Given Targets on Month-On-Month Basis.
- Targets In the Basis of Sale and Golden Harvest Schemes.
- Starting And Ending the Day with Proper Lean and Completing the KRA Given.
- Also Conducted Training Sessions All Over West Region by Updating the Proper Report for The Same.
- Taking Effective OJT And Classroom Training in The Store as Per Scheduled by Managers
- Taking Care of Customer Orders in The Store.
- Customer Services and Rapport Has Always Been the Main Moto
- Also Was a Part of Jewelry Exhibition in the USA 2017.
- Handling Order of the store.
- Customer Activity form planning till execution.
Education
STRENGTH -
SCHOOL oF FASHION TECHNOLOGY
PUNE07.2004
Skills
- Retail sales professional
- Sales coordination
- Sales skills
- Sales expertise
- Good communication skills
- Excellent written and oral communication
- Telephone etiquette
- Customer Relations
- Complaint resolution
- Retail store support
- Stocking and replenishing
- Training development aptitude
- CRM
Accomplishments
- ALWAYS ACHIVING THE GIVEN TRAGETS ON MONTH-ON-MONTH BASIS
- TARGETS IN THE BASIS OF SALE AND GOLDEN HARVEST SCHEMES
- STARTING AND ENDING THE DAY WITH PROPER LEAN AND COMPLETING THE KRA GIVEN
- ALSO CONDUCTED TRAINING SESSIONS ALL OVER WEST REGION BY UPDATING THE PROPER REPORT FOR THE SAME
- TAKING EFFECTIVE OJT AND CLASSROOM TRAINING IN THE STORE AS PER SCHEDULED BY MANAGERS
- TAKING CARE OF CUSTOMER ORDERS IN THE STORE
- EXPLAINING THE BILLS TO THE CUSTOMER
- UPSELLING AND CROSS SELLLING THE PLANS AND THE PACKAGES AS PER CUSTOMERS USAGE
- SOLVING THE CUSTOMER QUERIES AND HANDLING CUSTOMER ENQUIRE
- NAME : TRUPTI RAMESH BORADE DATE OF BIRTH : 25th AUG 1982
Certification
READING, DANCING, MUSIC
LANGUAGE : ENGLISH, HINDI, MARATHI
SCHOOL OF FASHION TECNOLOGY (NIFT) IN (FASHION APPARAL DESIGN)
HSC (Higher Secondary School Certificate) Pune.
SSC (Secondary School Certificate) Maharashtra Board.
Timeline
SENIOR RETAIL SALES OFFICER
TITAN GLOBAL RETAIL L.L.C
10.2020 - Current
RETAIL SALES OFFICER
TITAN COMPANY LTD
01.2011 - 1 1
SENIOR CUSTOMER CARE EXECUTIVE
3 Global Services
04.2009 - 10.2009
CUSTOMER CARE EXECUTIVE, INBOUND CALL CENTER
WIPRO BPO SOLUTION, DELTA AIRLINE
10.2007 - 02.2020
CUSTOMER CARE EXECUTIVE INBOUND
BPL MOBILE CELLULAR LTD
12.2004 - 02.2006
STRENGTH -
SCHOOL oF FASHION TECHNOLOGY
READING, DANCING, MUSIC
LANGUAGE : ENGLISH, HINDI, MARATHI
SCHOOL OF FASHION TECNOLOGY (NIFT) IN (FASHION APPARAL DESIGN)
HSC (Higher Secondary School Certificate) Pune.
SSC (Secondary School Certificate) Maharashtra Board.
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