Tsega G/meskel
Ajman
Summary
Seeking a growth-oriented career with a progressive organization that values the application of skills and knowledge aligned with the latest industry trends. Possesses an upbeat and personable demeanor, along with a strong understanding of hospitality principles and guest relations. Expertise lies in efficiently managing reservations and coordinating seating arrangements for a seamless dining experience. Dedicated to creating a welcoming atmosphere that enhances guest satisfaction and fosters loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Hostess
Ajman Saray Luxury Collection Resort
06.2023 - Current
- As a front of the house Greet and warm welcome new arrival guest
- Escort the guest to the assigned table Thank the guest Upon departure and wishing them a fond farewell
- Give orientation to the guest about the hotel, the restaurant and the menu
- Responsible for answering all phone calls, taking reservations
- Opening the restaurant and making sure all the items are available to run the operation
- Engaging with the customers to Find their preference and informing the rest of the team about their requests, And following up to make sure it's delivered
- Recording guest Request on Gxp(Marriot properties guest preference recording platform) for future Reference and for more personalised service throughout the marriot properties
- Handling all the cashiering and preparing Revenue report at the end of the day
- Collaborating with the higher management to develop and implement strategies to improve the performance of the the restaurant and its profitability
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Social Media Team Leader
Ison Xperiance
01.2021 - 01.2023
- Managed a high volume of customer inquiries via email, direct inbound, and outbound calls
- Oversaw the company's online presence and kept customers informed on all social media platforms
- Developed and implemented service level standards to ensure an exceptional customer experience, fostering customer retention and generating new opportunities
- Successfully led and managed a team of 5-8 team members
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor of marketing Management - Business Administration
Hope University
Addis Ababa,Ethiopia 01.2021
GCA High school Certificate - social studies
GCA
Addis Ababa,Ethiopia 01.2018
Skills
- Service oriented
- Team player
- Critical Thinking
- Communication Skills
- Physical task
- Luxury Service Delivery
- Conflict Resolution
- Customer Retention
- Genuine, personalised, anticipatory service
- Food station setup
- Guest relations management
- Restaurant software proficiency
- Reservation management
Certification
Certified Customer Service Representative
Awards
- Ajman Saray Associate of the Month
- Certificate of Leadership Program
Personal Information
Title: Hostess
Languages
English
Advanced (C1)
Timeline
Head Hostess
Ajman Saray Luxury Collection Resort
06.2023 - Current
Social Media Team Leader
Ison Xperiance
01.2021 - 01.2023
Certified Customer Service Representative
Bachelor of marketing Management - Business Administration
Hope University
GCA High school Certificate - social studies
GCA
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