Seeking a growth-oriented career with a progressive organization that values the application of skills and knowledge aligned with the latest industry trends. Possesses an upbeat and personable demeanor, along with a strong understanding of hospitality principles and guest relations. Expertise lies in efficiently managing reservations and coordinating seating arrangements for a seamless dining experience. Dedicated to creating a welcoming atmosphere that enhances guest satisfaction and fosters loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Hostess
Ajman Saray Luxury Collection Resort
06.2023 - Current
As a front of the house Greet and warm welcome new arrival guest
Escort the guest to the assigned table Thank the guest Upon departure and wishing them a fond farewell
Give orientation to the guest about the hotel, the restaurant and the menu
Responsible for answering all phone calls, taking reservations
Opening the restaurant and making sure all the items are available to run the operation
Engaging with the customers to Find their preference and informing the rest of the team about their requests, And following up to make sure it's delivered
Recording guest Request on Gxp(Marriot properties guest preference recording platform) for future Reference and for more personalised service throughout the marriot properties
Handling all the cashiering and preparing Revenue report at the end of the day
Collaborating with the higher management to develop and implement strategies to improve the performance of the the restaurant and its profitability
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Social Media Team Leader
Ison Xperiance
01.2021 - 01.2023
Managed a high volume of customer inquiries via email, direct inbound, and outbound calls
Oversaw the company's online presence and kept customers informed on all social media platforms
Developed and implemented service level standards to ensure an exceptional customer experience, fostering customer retention and generating new opportunities
Successfully led and managed a team of 5-8 team members
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor of marketing Management - Business Administration
Hope University
Addis Ababa,Ethiopia
01.2021
GCA High school Certificate - social studies
GCA
Addis Ababa,Ethiopia
01.2018
Skills
Service oriented
Team player
Critical Thinking
Communication Skills
Physical task
Luxury Service Delivery
Conflict Resolution
Customer Retention
Genuine, personalised, anticipatory service
Food station setup
Guest relations management
Restaurant software proficiency
Reservation management
Certification
Certified Customer Service Representative
Awards
Ajman Saray Associate of the Month
Certificate of Leadership Program
Personal Information
Title: Hostess
Languages
English
Advanced (C1)
Timeline
Head Hostess
Ajman Saray Luxury Collection Resort
06.2023 - Current
Social Media Team Leader
Ison Xperiance
01.2021 - 01.2023
Bachelor of marketing Management - Business Administration
Hope University
GCA High school Certificate - social studies
GCA
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