Tshoki Lhamo
Shift Supervisor
Abu Dhabi
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Alshaya
Abu Dhabi
01.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Set overall vision and provided team leadership.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Prepared, calibrated and monitored production levels to achieve targets.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked and prepared quarterly reports to present to leadership.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified individual employee's unique work styles and adapted management methods.
- Achieved results by working with staff to meet established targets.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Monitored expenditures to mitigate risk of overages.
- Interviewed, hired and trained new employees for production positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Training Assignment Store Manger
Starbucks, Alshaya
Abu Dhabi
01.2018 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Bachelor Of Arts At Sherubtse College - BA Economics And Geography
Kelki Higher Secondary School
Thimphu,Bhutan 07.2014 - 07.2017
Skills
Priority management
Staff Management
Business planning
Team Building
Inventory oversight
Strategic planning
Project Management
Budgeting
Training and mentoring
Business Development
Timeline
Supervisor
Alshaya
01.2018 - Current
Training Assignment Store Manger
Starbucks, Alshaya
01.2018 - Current
Bachelor Of Arts At Sherubtse College - BA Economics And Geography
Kelki Higher Secondary School
07.2014 - 07.2017