Hi, I’m
Tufail Zahoor Din
Summary
Dynamic and results-oriented professional with a proven track record of success in aviation, business development, entrepreneurship, and customer service. A strategic thinker with a keen ability to identify opportunities, drive growth, and deliver exceptional results. Proficient in leveraging advanced communication, leadership, and analytical skills to achieve organizational objectives. Seeking a challenging role where I can utilize my diverse skill set to make a significant contribution to organizational success.
Overview
16
years of professional experience
3
years of post-secondary education
Work history
Golden HangersDubai
Founder & Owner
01.2020 - Current
Job overview
- Achieved 50% revenue growth within the first year by founding and managing Golden Hangers, a premier laundry service provider
- Spearheaded strategic marketing campaigns resulting in a 30% increase in customer acquisition and brand awareness
- Directed a team of 15 employees, ensuring operational efficiency and high customer satisfaction
- Established strategic partnerships with local businesses, driving a 20% increase in corporate clientele.
- Made strategic decisions to guide company's growth and expansion.
- Launched new, innovative projects based on customer demand.
- Developed and implemented marketing and sales strategies, increasing brand awareness and driving revenue growth.
107 Auto WorksDubai
Founder & Owner
01.2020 - 12.2023
Job overview
- Founded and managed 107 Auto Works, a premium car care facility, achieving a net profit margin of 25% annually
- Implemented marketing strategies leading to a 40% increase in revenue and market share within the first two years
- Streamlined operations, reducing service delivery time by 30% and increasing customer satisfaction by 15%
- Successfully negotiated and finalized the sale of the business, yielding a 50% return on investment.
- Developed comprehensive business plan with market analysis, financial projections and strategic goals.
- Monitored operations to assess and highlight results.
United Investment GroupDubai
Business Development Manager
03.2018 - 12.2019
Job overview
- Drove a 25% increase in revenue and expanded market presence into new regions through innovative business development strategies
- Negotiated and secured contracts with key clients, generating annual revenues exceeding $2 million
- Developed comprehensive marketing strategies that led to a 30% increase in brand awareness and customer engagement
- Provided leadership and training to a team of 10 sales professionals, driving performance and achieving sales targets.
- Analysed sales reports to identify trends and update strategies.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Big Screen Middle EastDubai
Senior Business Development Executive
12.2014 - 03.2016
Job overview
- Increased market share by 20% through the identification and pursuit of new business opportunities
- Cultivated long-term relationships with key clients, resulting in repeat business and sustainable partnerships
- Conducted in-depth market research and analysis to inform strategic decision-making processes
- Collaborated with cross-functional teams to develop customized solutions, resulting in a 25% increase in client acquisition.
DEWA (Dubai Electricity and Water Authority)Dubai
Team Leader (Customer Care - Contact Centre)
10.2012 - 12.2014
Job overview
- Set and met performance targets for speed, efficiency, sales, and quality while coordinating staff schedules and rotas
- Provided training and guidance to staff, ensuring operational efficiency and high levels of customer satisfaction
- Successfully resolved customer complaints and issues, maintaining a professional and efficient approach.
DEWA (Dubai Electricity and Water Authority)Dubai
Call Centre Executive Coordinator (Customer Care Centre/Contact Centre)
08.2009 - 10.2012
Job overview
- Handled customer queries and emergency calls, ensuring timely resolution and customer satisfaction
- Provided support to customers facing issues with online services, contributing to improved customer experience.
Mashreq BankDubai
Collections Officer
08.2008 - 04.2009
Job overview
- Initiated legal action against frequent defaulters and managed credit card liabilities, ensuring compliance with banking regulations.
Education
Academy of Technical Training Dubai
Air Traffic Controller Assistant course
01.2010 - 04.2010
Emirates Aviation College Dubai
National Diploma of Aerospace Engineering
01.2006 - 04.2008
American College, Dubai
GED accredited from Maine High School, USA
01.2005 - 04.2005
Cambridge High School
Skills
- Business Development & Strategic Planning
- Entrepreneurship & Start-Up Management
- Customer Relationship Management
- Market Research & Analysis
- Team Leadership & Training
- Negotiation & Contract Management
- Project Management
- Financial Analysis & Budgeting
- Marketing & Brand Management
- Technical Proficiency (Microsoft Office Suite, CRM Software)
- Business administration
- Policy development
- Financial management
Languages
English
Advanced
Arabic
Advanced
Hindi & Urdu
Upper intermediate
Custom
Valid Driver's License (light vehicle)
Personal Information
- Date of birth: 08/17/1986
- Nationality: Pakistani
Timeline
Founder & Owner
Golden Hangers
01.2020 - Current
Founder & Owner
107 Auto Works
01.2020 - 12.2023
Business Development Manager
United Investment Group
03.2018 - 12.2019
Senior Business Development Executive
Big Screen Middle East
12.2014 - 03.2016
Team Leader (Customer Care - Contact Centre)
DEWA (Dubai Electricity and Water Authority)
10.2012 - 12.2014
Academy of Technical Training Dubai
Air Traffic Controller Assistant course
01.2010 - 04.2010
Call Centre Executive Coordinator (Customer Care Centre/Contact Centre)
DEWA (Dubai Electricity and Water Authority)
08.2009 - 10.2012
Collections Officer
Mashreq Bank
08.2008 - 04.2009
Emirates Aviation College Dubai
National Diploma of Aerospace Engineering
01.2006 - 04.2008
American College, Dubai
GED accredited from Maine High School, USA
01.2005 - 04.2005
Cambridge High School
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