Hi, I’m
JOHN KENNEDY MUKASA
SERVICE ADVISOR/DRIVER
DUBAI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking employee enthusiastic about learning automotive industry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
years of professional experience
1
Language
Work History
EMIRATES MOTODubai
Service Advisor/auto Electrician
11.2020 - Current
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Recorded actions taken, issues resolved and kept information to effectively manage customer accounts.
- Responded proactively and positively to rapid change.
- Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction.1
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Trained staff on operating procedures and company services.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
Education
KYAMBOGO UNIVERSITYUGANDA
DIPLOMA from Automobile Engineering
04.2001
Skills
High-quality customer service
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