Tulani Fernando
Dubai
Summary
A confident, self-motivated and reliable person who has a decade of experience in Airline Ticketing and reservation. Strong problem solver with organized approach and always ensure that the client has received the best option by providing quotations, fare comparisons when making reservations to provide a positive customer experience.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Travel Consultant/Executive
Classic Travel (Pvt) Limited
09.2019 - 07.2022
- Managing and coordinating key corporate accounts.
- Reservation for cooperates and other inquiries.
- Selling Tour & Travel products to corporate clients.
- Visa application preparation and coordination with visa offices.
- Issuance of Travel Insurance.
- Network with airlines and resolve issues related to bookings.
- Issuing, reissuing, and refunding of value documents to clients.
Senior Ticketing & Reservation Executive
VMS Travels and Tours (Pvt) Limited
09.2013 - 09.2019
- Handled key corporate accounts and groups.
- Worked flexible hours; nights, weekends, and holidays.
- Prepared itineraries, customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Assist walking customers with ticket purchases.
- Mentored new hires.
Education
MBA - General MBA
03.2023
Skills
- Airline industry knowledge
- Experience in Sabre and Amadeus
- Highly proficient English oral and written communication
- Reservation Procedures
- Upselling
- Multitasking
- Versatile, and adapts easily to different work environments as well as different cultures
- Friendly Service Mentality
- Attention To Detail
Timeline
Travel Consultant/Executive - Classic Travel (Pvt) Limited
09.2019 - 07.2022
Senior Ticketing & Reservation Executive - VMS Travels and Tours (Pvt) Limited
09.2013 - 09.2019
University Of Sufflok-UK - MBA, General MBA
Certification
- Abacus-basic functionalities course
- Abucus-Fares, Pricing, & Ticketing course
- Amadeus basic functionality course
- Airline Cabin Crew Training
- Airline Reservations, Marketing, Fares/Ticketing, GDS - amadeus, AIRPORT OPERATIONS, Passenger and Customer Handling & CARGO ( Travel & Tourism Course )
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