Tulsi Shetty
Dubai,United Arab Emirates
Summary
Sales Team Leader with extensive experience in consultancy sales, client acquisition, and revenue growth. Demonstrated success in leading sales teams, implementing effective sales strategies, and consistently exceeding targets. Adept at understanding client needs, presenting customized solutions, and maintaining high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work history
AMCA AUDITING FIRM
Team Leader
Dubai , United Arab Emirates
12.2021 - Current
- Led and supervised a team of sales executives to achieve monthly and annual sales targets
- Developed sales strategies, assigned targets, and monitored individual team performance
- Trained, coached, and motivated team members to improve conversion rates and productivity
- Managed client relationships, handled key accounts, and resolved customer escalations
- Prepared sales reports, forecasts, and performance analysis for management review
- Ensured compliance with company policies and sales procedures
VISION MARKETING CALL CENTER(
Client Relationship Management
Mumbai , India
08.2020 - 10.2021
- Ensuring adequate call centre coverage to achieve service levels targets.
- Optimising call centre productivity, achieving correct quality standards and minimising costs.
- Resolving escalated complaints.
- Assisting customers in a friendly and respectful manner.
- Continuously look for ways to improve the service offering.
- Managing recruitment campaigns including interviewing of new members.
- Developing telephone handling procedures
- Arranging and chairing team meetings where issues of performance are mutually discussed.
- Reporting results to senior company Directors.
Tutor at ST. MARY’S Tutorial
Consultancy
Mumbai , India
06.2016 - 04.2018
- Assisting students with homework project, test papers and assignments in the applicable subject area
- Ask students about specific topis or subject areas that are giving them trouble or that warrant further explosion
- Taking notes during tutorial session so you can follow up with the student later
- Communicate with parents about trouble areas or any other issue that requires attention
- We gave 100% guarantee of student passing in our class
Education
Bachelor of Commerce - banking
Sree Narayana Guru College Of Commerce
Mumbai 03.2014 - 04.2017
Master's degree - Banking
Mumbai University
Mumbai 06.2019 - 10.2020
Executive MBA - Banking
Welingkar institute of management
Mumbai 09.2024 -
Skills
- Communication skills
- Public speaking
- Team building
- Leadership
- Marketing
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Tulu
Fluent
Accomplishments
- Achieved monthly sales targets for 6 months in 2023, 9 months in 2024, and 11 months in 2025, demonstrating consistent performance and revenue growth
- Played a key role in driving revenue growth through effective client acquisition and relationship management
- Demonstrated strong leadership by motivating the sales team to consistently meet performance goals
Timeline
Executive MBA - Banking
Welingkar institute of management
09.2024 -
AMCA AUDITING FIRM
Team Leader
12.2021 - Current
VISION MARKETING CALL CENTER(
Client Relationship Management
08.2020 - 10.2021
Master's degree - Banking
Mumbai University
06.2019 - 10.2020
Tutor at ST. MARY’S Tutorial
Consultancy
06.2016 - 04.2018
Bachelor of Commerce - banking
Sree Narayana Guru College Of Commerce
03.2014 - 04.2017