TUMENTA HUBERT
SALES REPRESENTATIVE/CUSTOMER SERVICE
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
MERAAS
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Retail Sales Associate/Ticketing Officer
EXPO2020 DUBAI
05.2021 - 03.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Front Office Assistant
Paramount Hotel Dubai Business Bay
10.2019 - 02.2021
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Concierge Agent
DAMAC
06.2017 - 08.2019
Customer Service/Sales Assistant
DANGOTE CERMENT CAMEROON
Douala
02.2014 - 02.2017
Education
Bachelor Of Arts (B.A - Marketing Managements
Diploma in Business Intelegence -
09.2013 - 09.2015
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative - MERAAS
04.2022 - Current
Retail Sales Associate/Ticketing Officer - EXPO2020 DUBAI
05.2021 - 03.2022
Front Office Assistant - Paramount Hotel Dubai Business Bay
10.2019 - 02.2021
Concierge Agent - DAMAC
06.2017 - 08.2019
Customer Service/Sales Assistant - DANGOTE CERMENT CAMEROON
02.2014 - 02.2017
African Business Information Bank - Diploma in Business Intelegence,
09.2013 - 09.2015
University of Buea - Bachelor Of Arts (B.A, Marketing Managements
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