Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Tumusiime Ivan

Tumusiime Ivan

Dubai,United Arab Emirates

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

BEVERAGE ATTENDANT

legoland themepark dubai
Dubai, United Arab Emirates
09.2022 - Current
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Thoroughly cleaned areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

Team Member

Pizza Hut
Dubai, United Arab Emirates
05.2021 - 09.2022
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Followed recipes precisely to deliver first-class meal quality and consistency.
  • Collaborated with kitchen team to deliver fast and accurate orders with delicious food.

Customer Service Representative

CENTRAL CANAL RESTAURANT
kampala, Uganda
02.2017 - 01.2020
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Up sold new products and accessories to customers, capturing significant increases in add-on sales.

Education

International Diploma - Nursing Assistant

OTHM QUALIFICATIONS
United kingdom
02.2022 - 05.2022

High School Diploma - high school diploma

MAKINDYE HIGH SCHOOL
Kampala/ uganda
01.2009 - 05.2013

Certified nursing assistant - Nursing assistant

Edusight learning institute
United Arab Emirates
02.2022 - 05.2022

Italian pizza training - undefined

2022

Food safety training(under pizza hut) - undefined

2021

Skills

  • Outstanding customer service
  • Enthusiastic communicator
  • Problem solving
  • Till balancing
  • Customer retention
  • Suggestive selling
  • Safe serving knowledge

Languages

English
Fluent
Swahili
Intermediate

Accomplishments

  • Achieved employee of the month award by delivering exceptional customer service with accuracy and efficiency.

Timeline

BEVERAGE ATTENDANT

legoland themepark dubai
09.2022 - Current

International Diploma - Nursing Assistant

OTHM QUALIFICATIONS
02.2022 - 05.2022

Certified nursing assistant - Nursing assistant

Edusight learning institute
02.2022 - 05.2022

Team Member

Pizza Hut
05.2021 - 09.2022

Customer Service Representative

CENTRAL CANAL RESTAURANT
02.2017 - 01.2020

High School Diploma - high school diploma

MAKINDYE HIGH SCHOOL
01.2009 - 05.2013

Italian pizza training - undefined

Food safety training(under pizza hut) - undefined

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Tumusiime Ivan