Tumusiime Ivan
Dubai,United Arab Emirates
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
BEVERAGE ATTENDANT
legoland themepark dubai
Dubai, United Arab Emirates
09.2022 - Current
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Team Member
Pizza Hut
Dubai, United Arab Emirates
05.2021 - 09.2022
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Followed recipes precisely to deliver first-class meal quality and consistency.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
Customer Service Representative
CENTRAL CANAL RESTAURANT
kampala, Uganda
02.2017 - 01.2020
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Up sold new products and accessories to customers, capturing significant increases in add-on sales.
Education
International Diploma - Nursing Assistant
OTHM QUALIFICATIONS
United kingdom 02.2022 - 05.2022
High School Diploma - high school diploma
MAKINDYE HIGH SCHOOL
Kampala/ uganda 01.2009 - 05.2013
Certified nursing assistant - Nursing assistant
Edusight learning institute
United Arab Emirates 02.2022 - 05.2022
Italian pizza training - undefined
2022
Food safety training(under pizza hut) - undefined
2021
Skills
- Outstanding customer service
- Enthusiastic communicator
- Problem solving
- Till balancing
- Customer retention
- Suggestive selling
- Safe serving knowledge
Languages
English
Fluent
Swahili
Intermediate
Accomplishments
- Achieved employee of the month award by delivering exceptional customer service with accuracy and efficiency.
Timeline
BEVERAGE ATTENDANT
legoland themepark dubai
09.2022 - Current
International Diploma - Nursing Assistant
OTHM QUALIFICATIONS
02.2022 - 05.2022
Certified nursing assistant - Nursing assistant
Edusight learning institute
02.2022 - 05.2022
Team Member
Pizza Hut
05.2021 - 09.2022
Customer Service Representative
CENTRAL CANAL RESTAURANT
02.2017 - 01.2020
High School Diploma - high school diploma
MAKINDYE HIGH SCHOOL
01.2009 - 05.2013