Tungamirai Perfect Mukarati
Al Forsan, Khalifa City, Abu Dhabi,UAE
Summary
Experienced Guest Service Representative known for enhancing guest satisfaction and fostering positive relationships. Skilled in resolving guest issues swiftly and ensuring welcoming environment, leading to increased guest loyalty and positive feedback. Regularly recognised for exceptional communication and teamwork abilities, contributing to cohesive and productive workplace.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Agent ( Attachment )
NATIONAL HANDLING SERVICE Robert Mugabe Airport
Harare, Zimbabwe
2016.11 - 2017.08
- Provided a welcome service to all guests traveling and those escorting others
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisting guests with flight check-ins, printing boarding passes, weighing baggage and inform passengers about flight delays.
- Coordinating with flight dispatcher making sure that all guests are on board and there are no flight delays.
Logistics and Sales Executive
STYRO INSULATION MATERIAL TRADING
Abu Dhabi, UAE
2022.05 - 2026.01
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processing product orders accurately and promptly, maximizing customer satisfaction.
- Delivering consistently excellent customer service to guarantee positive company experiences.
- Answering incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Maintaining surveillance over inbound and outbound shipments of finished goods using SAP system.
- Receiving incoming shipments and reviewed contents against purchase order for accuracy.
- Verify unloading of shipments to avoid employee theft and fraudulent claims of missing product.
- Kept quarterly counts on all inventory and adjusted as needed
- Data entry of all incoming and outgoing goods in SAP system, Preparation of invoices.
- Arranged timely transport of finished materials between 5 locations.
Customer Service Agent
ZOL ZIMBABWE-LIQUID HOME
Harare, Zimbabwe
2021.08 - 2022.03
- Selling ZOL products and services.
- Reintroducing and representing face of ZOL
- Improved call metric standards to exceed performance KPI targets
- Maintained accurate knowledge of current services to provide informative customer advice
- Increased client retention by building instant rapport and establishing customer trust
- Used outstanding problem-solving ad communication skills to appease dissatisfied customers
- Established follow-up call systems effectively resolve complaints and maintain customer loyalty
- Used expert sales and negotiation skills to secure high-value bookings providing excellent customer care throughout
- Successfully generated new business via telephone sales achieving profit growth targets
- Completed 150 + targeted outbound telephone calls per day to assigned new and existing customers.
Sales Consultant
DOPETECH ZIMBABWE
Harare , Zimbabwe
2018.08 - 2021.07
- Design strategic marketing plans and assist in achieving them
- Responsible for managing Facebook, WhatsApp, Email and SMS marketing
- Responsible for Reach out to customer leads through cold calling
- Establish, develop and maintain positive business and customer relations
- Travel throughout assigned territory to call on regular and prospective customers to solicit orders
- Resolved customer queries and problems using effective communication and providing step by step-by-step solutions
- Strategically created social media content for LinkedIn and Twitter, increasing sales by 10%.
- Established robust and original lead follow up plan, increasing customer touchpoints by 15%.
Education
GED - Digital Marketing
New Skills Academy
UK, UK 2023.01 - 2023.04
Executive Certificate in Program And Project Monitoring And Evaluation - Business
University Of Zimbabwe
Zimbabwe 2018.01 - 2018.08
Bachelor of Science - Economics
University of Zimbabwe
Harare, Zimbabwe 2014.08 - 2018.07
Skills
- Customer Engagement
- Customer Support
- Dispute resolution
- Lead management
- Sales and Marketing
- Experience in POS
- Complaint Management
- Customer rapport building
- Active selling techniques
- Customer needs analysis
- Persuasive speaking
- Active listening
- Detailed product demonstrations
- Customer data protection
Languages
6
Additional Information
- PERSONAL ATTRIBUTES
Availability : Immediately
Languages
English
Timeline
GED - Digital Marketing
New Skills Academy
2023.01 - 2023.04
Logistics and Sales Executive
STYRO INSULATION MATERIAL TRADING
2022.05 - 2026.01
Customer Service Agent
ZOL ZIMBABWE-LIQUID HOME
2021.08 - 2022.03
Sales Consultant
DOPETECH ZIMBABWE
2018.08 - 2021.07
Executive Certificate in Program And Project Monitoring And Evaluation - Business
University Of Zimbabwe
2018.01 - 2018.08
Customer Service Agent ( Attachment )
NATIONAL HANDLING SERVICE Robert Mugabe Airport
2016.11 - 2017.08
Bachelor of Science - Economics
University of Zimbabwe
2014.08 - 2018.07