Turdyshaeva Kamila
After Sales Representative/Manager
Dubai,UAE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Services Manager
AF COMPRESSORS Middle East FZE
Dubai, United Arab Emirates
02.2015 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Defined clear targets and objectives and communicated to other team members.
- Optimized processes and supervised two employees.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Engaged prospects and customers through trade shows, seminars and workshops.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Ticketing and Sales Agent
Ltd. Travel Vision
Bishkek, Kyrgyzstan
03.2014 - 02.2015
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Assisted call-in customers with questions and orders.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Junior Account Executive
Ltd. Central Asia Stone Processing Plant
Bishkek, Kyrgyzstan
10.2013 - 02.2014
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Upsold special packages while preparing quotes for potential clients.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Education
Bachelor of Science - Tourism And Hotel Management
Kyrgyz – Turkish Manas University
Bishkek, Kyrgyzstan 09.2007 - 06.2012
Skills
Business planning
Excellent Communication
Flexible and Adaptable
Cultural Awareness
Teambuilding
Strategic planning
Timeline
Services Manager
AF COMPRESSORS Middle East FZE
02.2015 - Current
Ticketing and Sales Agent
Ltd. Travel Vision
03.2014 - 02.2015
Junior Account Executive
Ltd. Central Asia Stone Processing Plant
10.2013 - 02.2014
Bachelor of Science - Tourism And Hotel Management
Kyrgyz – Turkish Manas University
09.2007 - 06.2012