Tushar Salve
Ajman
Summary
Experienced Travel Consultant and Technical Support Officer with expertise in the travel industry. Specializing in ticketing, cancellations, refunds and reissues, using Galileo, Amadeus, and Sabre systems. Skilled coordinator of diverse travel services, consistently achieving desired outcomes on assigned tasks.
Overview
19
19
years of professional experience
Work History
Travel Consultant and Technical Support Officer
Akbar Travels of India LLC
07.2024 - Current
- Profile includes issuing LCC, GDS and NDC tickets, handle their amendments and processing refunds on Amadeus, Sabre and Galileo and ultimately providing end to end support to our B2B agents.
- Handling the day to day technical issues of the B2B website/app through various channels like Email, Whatsapp and Phone Calls.
- Performing testing of the new features to be introduced on the Website/App and co-ordination with the developers team for end to end deployment of the new features.
- Co-ordination with the technical support teams of the airlines and other suppliers and getting the issues resolved.
- Also conduct meetings with the suppliers with regards to the integration of their new products.
- Providing technical support to our API clients and assisting them in closure of the integration and also handle their post live issues.
Travel Consultant and Technical Support Officer
Riya Travels and Tours India Pvt Ltd
02.2021 - 06.2024
- Profile included issuing LCC, GDS and NDC tickets, handle their amendments and processing refunds on Amadeus, Sabre and Galileo and ultimately providing end to end support to our B2B agents.
- Role included maintenance of the B2B website, handling day to day technical queries with regards to the flight product, co-ordination with the in-house software developers and also the technical support teams of the airlines and getting the projects implemented.
- Testing of new developments/features on the website, issuance of tickets, processing refunds etc.
- Liaising with various businesses of the company with regards to their technical issues and new developments.
Customer Care Executive
Etraveli Group
07.2021 - 01.2022
- Worked in the Customer Service department, profile included receiving inbound calls and assisting customers with issuing new tickets, cancellation, date changes, and ancillary queries.
- Effectively worked on Amadeus, Sabre and Galileo.
Senior Travel Consultant
Tripjack India Pvt Ltd
03.2021 - 07.2021
- Was a part of the dynamic and challenging amendment team. Profile included handling end to end amendment queries like reissue/cancellations/refunds of airline tickets.
- Everyday interaction with the B2B agents and the airlines over calls/emails and providing a swift resolution to all the related queries.
- CRS used - Amadeus, Sabre and Galileo.
Senior Corporate Travel Consultant
Gilpin Tours and Travel Management India Pvt Ltd
05.2016 - 05.2020
- Profile included handling corporate clients through the back office and also as an implant.
- Handling end to end corporate travel needs which included ticketing, cancellation, re-issues, refunds, hotel and car bookings, insurance, visa and forex assistance.
- Effective submission of invoices on a timely basis for smooth payments from the Corporate.
- Maintained good relations with high level positions in Admin and various departments as an Implant.
- CRS used - Galileo.
Corporate Travel Consultant
Ezeego One Travels and Tours Ltd
07.2010 - 07.2016
- Profile included handling corporate clients through back office and also as an implant.
- Providing end to end corporate travel needs which included ticketing, cancellation, re-issues, hotel bookings, car bookings, insurance, visa and forex assistance.
- Handled major clients like Bharat Petroleum, Diversey India and Raheja Corporation as an Implant.
- Effective submission of invoices on a timely basis and ensuring smooth payments from the Corporate.
- Maintained good relations with high level positions in Admin and various departments as an Implant.
- CRS used - Galileo.
Customer Care Executive
WNS Global Services Private Ltd
10.2008 - 06.2009
- Worked as a Customer Care Executive for the client 'Virgin Atlantic Airways'.
- Profile included receiving inbound calls and servicing the customers with regards to new bookings, amendments, cancellations and refunds, upgrades etc.
- Rated Star of the month twice in the quality parameters.
Junior Travel Executive (Customer service)
Ezeego One Travels and Tours Ltd
04.2007 - 10.2008
- Initially worked as Customer Care Executive answering the inbound calls and assisting customers with their queries related to airfare, seat availability, Tours and packages, visa and foreign exchange, and providing other travel related information.
- Providing the best quotation and confirming the products to the customers.
- Co-ordination with the airline sales persons for special fares and other travel related services.
- Ensured the highest quality of customer service by taking extra steps if necessary, to ensure complete customer satisfaction.
- Accomplishing the goals and objectives set up by the management.
- Later was responsible for handling travel agents and their queries on airfare, agent commission, seat availability, package tours, visa and foreign exchange, and providing other travel related information.
- Expertise in providing reverts in a quick TAT to travel agents and maintaining a strong and good professional relationship.
- CRS used - Galileo
Verifications Executive
Sterling Testing Systems Pvt Ltd
12.2005 - 12.2006
- Carried out background checks for employment verifications in USA market.
- Profile included conducting educational, employment and personal reference verifications.
- Carried out criminal checks for the applicants.
- Profile included making outbound calls to schools, universities and employers of the applicants in order to verify the information provided by them.
Education
High School Diploma -
Vikas College of Arts, Science And Commerce
Mumbai01.2003
Skills
- Research and Analytical Capabilities
- Strong communication skills
- Expert level operating in Galileo
- Intermediate level operating in Amadeus and Sabre
- People management skills
- Effective Team Player and Leadership
Movies and Music, Singing, Social Work
Love watching movies and listening to the songs and keen interest in social work.
Timeline
Travel Consultant and Technical Support Officer
Akbar Travels of India LLC
07.2024 - Current
Customer Care Executive
Etraveli Group
07.2021 - 01.2022
Senior Travel Consultant
Tripjack India Pvt Ltd
03.2021 - 07.2021
Travel Consultant and Technical Support Officer
Riya Travels and Tours India Pvt Ltd
02.2021 - 06.2024
Senior Corporate Travel Consultant
Gilpin Tours and Travel Management India Pvt Ltd
05.2016 - 05.2020
Corporate Travel Consultant
Ezeego One Travels and Tours Ltd
07.2010 - 07.2016
Customer Care Executive
WNS Global Services Private Ltd
10.2008 - 06.2009
Junior Travel Executive (Customer service)
Ezeego One Travels and Tours Ltd
04.2007 - 10.2008
Verifications Executive
Sterling Testing Systems Pvt Ltd
12.2005 - 12.2006
High School Diploma -
Vikas College of Arts, Science And Commerce
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