UDARI ANURUDDHIKA SAMARAWICKRAMA
Tiger Building, Sharjah
Summary
ExMotivated Teller & Customer Service Executive seeking a challenging position to utilize expertise in cash handling, payment processing and exceptional customer service. Dedicated to maintaining accuracy, confidentiality and optimizing operations. Proficient in data entry, banking ethics and MS Office. Committed to delivering outstanding service and enhancing customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller & Customer Service Executive
Emirates Integrated Telecommunications, Du Telecom
01.2017 - 05.2023
- Provided assistance to customers regarding products, services and terms.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Assisted customers in completing general bill payments and recharges in-person or through online banking system.
- Achieved a 100% accuracy rate in balancing daily cash deposits and vault inventory. Adhered to correct procedures to ensure the security of financial and customer information, preventing breaches and data misuse.
Head Cashier & Customer Service Executive
Homes R Us Trading LL C.
06.2013 - 12.2016
- Performed daily maintenance of POS systems to ensure maximum reliability and efficient operation.
- Supervised a team of cashiers to provide a seamless and efficient checkout experience for over 300 customers daily.
- Oversaw recruitment and onboarding process of new cashiers, ensuring adherence to company processes and procedures for cash handling and customer service.
- Processed cash, cheque, credit and debit payments with accuracy and efficiently, minimizing discrepancies.
- Utilize POS software to reconcile daily receipts with register totals, locating discrepancies with 100% accuracy.
- Conducted sales, exchange and refund transactions efficiently to reduce customer waiting times.
Insurance Assistant
Sri Lanka Insurance Corporation
10.2008 - 06.2013
- Evaluated claims data and market trends for improved customer understanding.
- Provide regular updates and progress reports to keep clients well-informed about their claims.
- Achieved established service targets and KPIs with consistently positive client feedback.
- Provided in-depth claim analyses to data science teams for enhanced modeling.
- Escalated critical claims or complex situations to supervisor for review and resolution.
- Followed up on all client requests and ensured proper resolution.
- Handled all claims and communications in accordance with established service level agreements.
- Completed general claims administration task including reviewing and distributing legal and evidentiary documentation.
Education
Bachelor of Arts - Mass Communication / Social Studies/Political Science
University Of Kelaniya
Sri LankaDiploma of Higher Education - Information Technology
British Informatics of Computer Technology
Sri LankaCertificate of Higher Education Computer Applications -
Langway Institute
Sri LankaATN Campus - Dubai
United Arab Emirates Skills
- Data Entry - Over 10,000 key strokes per hour with 98% Accuracy (40-45 WPM Approximately )
- MS Office
- Banking ethics
- Accounting systems and software
- Customer-focused
- Problem-solving
- Consumer banking
- Languages
English - Fluent
Hindi - Intermediate
Sinhala - Native
Additional Information
Visa Status - Visit Visa
Nationality - Srilankan
Date Of Birth - 10.10.1987
Marital Status - Single
Certification
- Successfully completed "Managing Safely " Save Fast & Safety Training conducted by " IOSH"
- Successfully completed handling of "People Of Determination"
- Certificate of Achievement of "Top Learner 2021 " Customer & Channel.
Timeline
Teller & Customer Service Executive
Emirates Integrated Telecommunications, Du Telecom
01.2017 - 05.2023
Head Cashier & Customer Service Executive
Homes R Us Trading LL C.
06.2013 - 12.2016
Insurance Assistant
Sri Lanka Insurance Corporation
10.2008 - 06.2013
Bachelor of Arts - Mass Communication / Social Studies/Political Science
University Of Kelaniya
Diploma of Higher Education - Information Technology
British Informatics of Computer Technology
Certificate of Higher Education Computer Applications -
Langway Institute
ATN Campus - Dubai
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