Udhaya Kumar
Dubai,Dubai
Summary
Experienced professional with a strong background in contract management, human resources management, and facility management. Demonstrates expertise in team leadership, budget control, and workplace safety. Proficient in Microsoft Office and Computerized Maintenance Management Systems (CMMS), with a proven track record in staff development and training, SLA management, KPI monitoring, and quality management systems. Adept at managing hard and soft services, preventive and corrective maintenance, scope of work preparations, contract/agreement documentation, budget variance reports, and relationship management. Committed to achieving operational excellence through effective time management and strategic planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility manager
PES university campus Bangalore
Bangalore , Bangalore
07.2024 - 02.2025
- Responsible for delivering and managing Facilities (Hard & Soft) Services within high-profile multi storied premises in campus.
- Reporting directly to Contracts Manager / Operations Director
Directly manage and support employees and Site Contractors engaged in the delivery of FM services in the Contract
These include BMS system, Janitorial, Service, Security, Pest Control, Landscaping (external/internal), Water, Features Waste Management, Energy Management Customer Service and personal Chauffeur/Driver Service
Ensure all the preventive maintenance tasks are achieved on time (Hard Services). - Ensure all the Corrective and Emergency maintenance jobs are attended and all Service Providers are approved and competent for the specific tasks as per Service Level Agreement.
- Maintain the Quality Management System as applied to the contract
Monitor altering requirements from Clients and Tenants and develop relationship with all end users and potential new customers. - Ensure proactive performance continuous improvement and drive for value of money
Monitor and report on overall progress of work programmes against plans and forecasts Contractor. - Maintain records for all service delivery aspects including maintenance activities
Familiarization with all equipments, systems and standards within the facilities. - Manpower planning, Staff Development & Training, Interviews e.g
Return to work/vacancies/appraisals
Manage, interpret and analyse budgets and exercise cost control. - Manage and monitor staff performance against contracted SLAs and KPIs
Handling employees attendance, sick leave replacement, and annual leave replacement.
Operations Specialist
Hasiru Technologies and Management
Mysore, Mysore
11.2023 - 06.2024
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Created documentation related to operational procedures such as SOPs.
- Ensured compliance with regulatory requirements and industry standards.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Developed reports detailing operational performance, trends, costs, productivity.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
Assistant facilities Manager
Orient Irrigation and facility Management - Dubai
Dubai
09.2022 - 03.2023
- Responsible for delivering and managing Facilities (Hard & Soft) Services within high-profile multi storied premises in Dubai
- Reporting directly to Contracts Manager / Operations Director
- Directly manage and support employees and Site Contractors engaged in the delivery of FM services in the Contract
- These include BMS system, Janitorial, Service, Security, Pest Control, Landscaping (external/internal), Water, Features Waste Management, Energy Management Customer Service and personal Chauffeur/Driver Service
- Ensure all the preventive maintenance tasks are achieved on time (Hard Services)
- Ensure all the Corrective and Emergency maintenance jobs are attended and all Service Providers are approved and competent for the specific tasks as per Service Level Agreement
- Maintain the Quality Management System as applied to the contract
- Monitor altering requirements from Clients and Tenants and develop relationship with all end users and potential new customers
- Ensure proactive performance continuous improvement and drive for value of money
- Monitor and report on overall progress of work programmes against plans and forecasts Contractor
- Maintain records for all service delivery aspects including maintenance activities
- Familiarization with all equipments, systems and standards within the facilities
- Manpower planning, Staff Development & Training, Interviews e.g
- Return to work/vacancies/appraisals
- Manage, interpret and analyse budgets and exercise cost control
- Manage and monitor staff performance against contracted SLAs and KPIs
- Handling above 500 employees attendance, sick leave replacement, and annual leave replacement.
Assistant Facilities Manager
Farnek Facility Management - Dubai
Dubai
10.2018 - 07.2022
- Ensure all the Corrective and Emergency maintenance jobs are attended and all Service Providers are approved and competent for the specific tasks as per Service Level Agreement
- Liaise with MAXIMO 5.2 (Computerized Maintenance Management System)
- Maintain records for all service delivery aspects including maintenance activities
- Familiarization with all equipments, systems and standards within the facilities
- Manpower planning, Staff Development & Training, Interviews e.g
- Return to work/vacancies/appraisals
- Manage, interpret and analyse budgets and exercise cost control
- Preparing scope of work, estimations for outstanding work as and when required
- Identify and arrange minor works and issue permits
- Assists and liaise with building surveyors/architects/consultants or major works
- Ensure that all supervisors record and report all accidents/incidents on site
- Issue 'Permits to Work' for contractors following risk assessment analysis, ensuring their compliance
- Manage and monitor staff performance against contracted SLAs and KPIs
- Handling above 500 employees attendance, sick leave replacement, and annual leave replacement.
Senior Administrator
Suhail Bahwan Group - Muscut, Oman
Muscut, Oman
02.2017 - 04.2018
- Ensure and manage the smooth running of the overall administration and activities of Directors/Pls' diary including coordinating of meetings, schedules, travel, seminars, conferences, and appointments etc with internal/external stakeholders
- Coordinate admin and logistical support associated with handling mails and confidential materials, manage booking and setting-up of meeting room for meetings/events, visits of external stakeholders, such as drafting and sending of invitation to visitors and seminar speakers, booking of transportations, and etc
- Assist in projects, e.g
- Business Continuity Exercises, Mass Casualty Exercises, Staff Health Screening, staff appreciation events, staff welfare activities, conferences etc
- Assist in contract/agreement documentation and renewal
- Prepared monthly operating reports and budget variance reports for senior management
- Prioritized work assignments by analyzing scope, importance, and deadlines.
Administrator
Manikkam customs and clearance
Colombo, Srilanka
06.2016 - 12.2016
- I successfully resolved multiple admin issues and complex bottlenecks in process by carefully analyzing fault reports and raw data to work out sustainable solutions from the ground up
- Documentation - Pre costing, Quotation, as per order, Data entry, Invoices, GRN, and Delivery notes, Custom Docs etc
- Coordinating with Container, Yard Duty Person and Lorries
- Executing all Tasks as per requirement of the operations department
- Maintain registers and reports for Import and Export Operations.
Education
Bachelor of Business Administration and Management - Management
Madurai Kamarajar University
IndiaCustomer services and Relationship -
Frankfin Institute
Skills
- Contract Management
- Human resources management
- Staff recurring
- Facility Management
- Team Leadership
- Budget Control
- Microsoft Office
- Time Management
- Workplace Safety
- Hard Services
- Soft Services
- Preventive Maintenance
- Corrective Maintenance
- Quality Management System
- Staff Development & Training
- Budget Analysis
- SLA Management
- KPI Monitoring
- Computerized Maintenance Management System (CMMS)
- Scope of Work Preparations
- Contract/Agreement Documentation
- Budget Variance Reports
- Relationship Management
Certification
- SIX SIGMA (Green Belt) - 2020
- Certified Project Manager - 2020
- Basics Of Project Management - 2019
Accomplishments
- Customer Service Award - 2019
- Farnek Hero Award - 2022
- Best Flexible Partner Award - 2022
- National Football player
- Traveller
- Cooking
Custom
Dubai Airports Terminal 3 & 1 - Managing both terminals Hard and Soft services. Residential buildings and Gated Community - Managing both Hard and Soft services in the building and houses. Tenants complaints, PPM, RM, and contractors management. Golf Courts, Hotels, and Hospitals - Managing both Hard and Soft services in the building. Tenants complaints, PPM, RM, and contractors management.
Languages
English
Hindi
Kannada
Tamil
Malayalam
Timeline
Facility manager
PES university campus Bangalore
07.2024 - 02.2025
Operations Specialist
Hasiru Technologies and Management
11.2023 - 06.2024
Assistant facilities Manager
Orient Irrigation and facility Management - Dubai
09.2022 - 03.2023
Assistant Facilities Manager
Farnek Facility Management - Dubai
10.2018 - 07.2022
Senior Administrator
Suhail Bahwan Group - Muscut, Oman
02.2017 - 04.2018
Administrator
Manikkam customs and clearance
06.2016 - 12.2016
Bachelor of Business Administration and Management - Management
Madurai Kamarajar University
Customer services and Relationship -
Frankfin Institute
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