Hi, I’m
Uilliam Santos
Dubai
Summary
Full Stack Developer with experience in software development, process automation, data analysis, and AI-powered solutions. Background includes software engineering, business operations management, and entrepreneurship across Brazil, Ireland, and the UAE. Skilled in building scalable applications, REST APIs, automation workflows, and data-driven solutions that improve efficiency and support business growth. Passionate about technology, artificial intelligence, and solving real-world problems through software.
Overview
11
years of professional experience
1
Certification
Work History
Freelance Data & Automation SpecialistDubai
Data & Automation Specialist
02.2025 - Current
Job overview
- Developed Python automation solutions that reduced manual reporting processes by up to 50%.
- Built data-processing workflows to extract insights from large datasets.
- Automated repetitive operational tasks, improving efficiency and accuracy.
- Transformed business requirements into scalable data-driven solutions.
Mema's Restaurant and BarDublin
Customer Service Manager
01.2023 - 01.2025
Job overview
- Managed daily operations and customer experience in a high-volume environment.
- Implemented operational improvements using digital tools and structured processes.
- Led teams and coordinated multiple priorities while maintaining service quality.
- Increased customer satisfaction through process optimization and problem-solving.
Online Business
Digital Mentor & Entrepreneur
01.2020 - 01.2022
Job overview
- Managed CRM systems and customer engagement processes.
- Designed automated email workflows and customer communication strategies.
- Organized backend operations and analyzed performance metrics.
- Developed digital processes to improve customer experience and operational efficiency.
- Remote work environment.
CI&TCampinas, Brazil
Software Developer
01.2015 - 01.2019
Job overview
- Developed responsive web applications using JavaScript, HTML, and CSS.
- Implemented REST APIs to improve functionality and user experience.
- Collaborated with designers and backend developers to deliver high-quality software solutions.
- Refactored legacy codebases to improve performance, maintainability, and scalability.
- Delivered multiple projects within tight deadlines in a fast-paced environment.
Education
Fatec Arthur de Azevedo
Bachelor of Technology from Systems Analysis and Development
01.2016
Independent College
Business Administration from Accounting & Finance
01.2025
Skills
- Python
- Javascript
- Django
- FastAPI
- HTML5
- CSS3
- REST APIs
- JSON
- Git / GitHub
- Data Analysis
- Automation
- Machine Learning
Certification
- Backend Development with Python - DIO
- Python for Data Analysis and Automation - DIO
- Data Automation with AI - DIO
Languages
Portuguese
English
Spanish
Projects
- Finance MVP AI, Python, FastAPI, AI, Built an AI-powered financial MVP designed to assist users with investment analysis and decision-making. Developed REST APIs and backend architecture using FastAPI. Integrated AI-driven features for financial insights and portfolio recommendations. Implemented asynchronous data processing and real-time information handling.
- Web Application (Frontend + Backend), Developed responsive frontend interfaces and backend integrations. Built REST APIs for dynamic data management. Applied modular architecture and clean code principles. Improved maintainability and scalability through structured development practices.
Timeline
Data & Automation Specialist
Freelance Data & Automation Specialist
02.2025 - Current
Customer Service Manager
Mema's Restaurant and Bar
01.2023 - 01.2025
Digital Mentor & Entrepreneur
Online Business
01.2020 - 01.2022
Software Developer
CI&T
01.2015 - 01.2019
Fatec Arthur de Azevedo
Bachelor of Technology from Systems Analysis and Development
Independent College
Business Administration from Accounting & Finance