UJJWAL SHRESTHA
Dubai
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
20
20
years of professional experience
Work History
Barista
Starbucks
Dubai
10.2017 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Vanilla Coffee Shop LLC
Dubai
05.2015 - 06.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Sales Associate
Smart Department Store Pvt.Ltd
Nepal
02.2004 - 01.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Security Officer
Group 4 Securicor (G4S) LLC
Dubai
06.2008 - 05.2012
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Intermediate - Humanities &Social Science
Tribhuvan University
Nepal03.2001
Skills
- Coffee Expertise
- Cash Handling
- Espresso Machine Operation
- Beverage Preparation
- Safe Food Handling
- Opening and Closing Duties
Languages
English
Advanced (C1)
Arabic
Elementary (A2)
Hindi
Advanced (C1)
Timeline
Barista
Starbucks
10.2017 - Current
Barista
Vanilla Coffee Shop LLC
05.2015 - 06.2017
Security Officer
Group 4 Securicor (G4S) LLC
06.2008 - 05.2012
Sales Associate
Smart Department Store Pvt.Ltd
02.2004 - 01.2017
Intermediate - Humanities &Social Science
Tribhuvan University