UJWAL JANARDHANAN
Dubai
Summary
HR Operations professional with 8+ years of experience in human resources administration, recruitment coordination, onboarding and offboarding, employee data management, and HR documentation. Strong background in customer service, CRM operations, team mentoring, compliance, and performance improvement within fast-paced, process-driven organizations.
Overview
11
11
years of professional experience
Work History
CRM L-2/Mentor / Subject Matter Expert (Amazon North America U.S.A and Canada)
TELUS DIGITAL
New Delhi
01.2023 - 01.2025
- Designed and delivered knowledge-sharing sessions, training modules, and case studies to support skill development.
- Mentored groups, offering career guidance, technical support, and personalized development plans.
- Monitoring mentees progress and provided constructive feedback to support continuous improvement.
- Contributed to building a knowledge-sharing culture within the organization or learning platform.
- Identified skill gaps and created action plans to help team members achieve targets.
- Analyzed performance data to identify development areas and implemented targeted upskilling strategies.
PRIVATE GUITAR INSTRUCTOR
Kerala
01.2020 - 01.2022
- Specializing in tailored learning paths for beginner through advanced level students of all ages and musical backgrounds.
- Developing customized curriculum based on clients' needs.
- Working with students to help them understand key concepts, Theory, Practical Lessons and fundamentals.
Customer Support Email & Chat for Airtel Digital TV
MAGUS CUSTOMER DIALOG
Hyderabad
01.2017 - 01.2019
- Responding to customer's inquiries, requests and complaints via Chat, Email Software.
- Executing outbound calls/transactions to customers to learn and address their needs complaints, or other issues with products or services.
- Communicating with other higher departments (TSM/ASM) to resolve problems and fulfil their needs.
- Utilizing software, databases, scripts, and tools appropriately.
- Contributing to sales or Recommendations for services that may better suit customers' needs.
- Accumulating and documenting customer interaction details in CRMs.
Human Resource Executive
MAGUS CUSTOMER DIALOG
Hyderabad
01.2017 - 01.2019
- Talent acquiring potential candidates through professional Networks, Adverts and social networks.
- Scheduling job interviews and assisting in interview processes.
- Development and implementation of company policies and culture.
- Executing and Assisting Joining and termination formalities.
- Maintaining Employee data via HR Portals and Softwares.
- Maintaining calendars of HR and other Managements.
- Performing file audits to ensure that all required employee documentation is collected and maintained.
- Managing employee and company relationships are at mutual development and company events.
Customer Service Escalation Specialist'
CARETEL INFOTECH
Hyderabad
01.2014 - 01.2015
- Answering queries regarding products or services and Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a product and service offerings.
- Providing proactive customer outreach and Handling customer complaints.
- Collecting and analyzing customer feedback.
Education
Bachelor's Degree -
Computer Application
IndiaSkills
HR Operations and Administration
Recruitment Coordination
Onboarding and Offboarding
Employee Data Management
HR Documentation
Policy Support
Compliance and Record Management
Customer Relationship Management CRM
L2 Support and Escalation Handling
Team Mentoring and Coaching
Performance Monitoring
Employee Engagement
Training and Knowledge Sharing
Microsoft Office Suite
Effective mentorship
Personal Information
Date of Birth: 28 July 1993
Nationality: Indian
Current Location: United Arab Emirates
Languages Known: English, Malayalam, Hindi and Tamil
Timeline
CRM L-2/Mentor / Subject Matter Expert (Amazon North America U.S.A and Canada)
TELUS DIGITAL
01.2023 - 01.2025
PRIVATE GUITAR INSTRUCTOR
01.2020 - 01.2022
Customer Support Email & Chat for Airtel Digital TV
MAGUS CUSTOMER DIALOG
01.2017 - 01.2019
Human Resource Executive
MAGUS CUSTOMER DIALOG
01.2017 - 01.2019
Customer Service Escalation Specialist'
CARETEL INFOTECH
01.2014 - 01.2015
Bachelor's Degree -
Computer Application