ULLAS SASIDHARAN PILLAI
ALAPPUZHA,INDIA
Summary
Detail-oriented professional with extensive expertise in housekeeping operations, specialising in high-end amenities and guest privacy. Demonstrates proficiency in floor maintenance, advanced pest control measures, and the effective use of cleaning products to ensure pristine environments. Skilled in room setup mastery, linen inventory management, and laundry operations, with a focus on productivity enhancement and training development. Committed to delivering exceptional room service while maintaining resilience under stress and fostering operational excellence. Aspires to contribute to upscale hospitality settings by leveraging comprehensive skills and knowledge.
Experienced in hospitality sector, specialising in room attendant roles. Can enhance customer satisfaction and room cleanliness levels through focused attention to detail and commitment to service excellence. Skills in team leadership, staff training and development, as well as housekeeping operations management, contribute to achieving high-level hotel standards.
Overview
21
21
years of professional experience
Work History
Senior Room Attendant
AJMAN SARAY- A LUXURY COLLECTION RESORT
AJMAN, UAE
11.2022 - 12.2024
- Upheld hygiene standards with regular cleaning tasks.
- Provided excellent customer service to ensure positive guest feedback.
- Prepared rooms for special events meticulously, creating a perfect ambience.
- Resolved complaints swiftly for maximum client satisfaction.
- Trained new staff members, improving overall team performance.
- Maintained cleanliness in all areas for an improved guest experience.
Room Attendant
GROSVENOR HOUSE A LUXURY COLLECTION
DUBAI, UNITED ARAB EMIRATES
06.2010 - 04.2020
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Restocked amenities promptly, ensuring availability at all times.
- Provided detailed room service for the comfort of guests.
- Improved customer experience with attentively addressing their needs.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Assisted with laundry operations to maintain fresh linen supply.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Delivered extra linen and toiletries to meet guest needs.
- Trained new room attendants on company policies and cleaning procedures.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Reported maintenance issues for prompt resolution.
Room Attendant
KUMARAKAM LAKE RESORT
KUMARAKAM, INDIA
06.2005 - 10.2005
- Ensured high standards of hygiene by regularly sanitising all areas.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
Room Attendant
ABAD GROUP OF HOTELS
KERALA, INDIA
07.2003 - 05.2005
- Assisted with laundry operations to maintain fresh linen supply.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
Education
HIGHER SECONDARY SCHOOL - COMMERCE
VHSS MUTHUKULAM
INDIA /1999 - /2001
Skills
- Housekeeping proficiency
- High-End amenities knowledge
- Floor maintenance expertise
- Guest privacy respect
- Advanced pest control measures
- Knowledge of cleaning products
- Room service delivery
- Laundry operations
- Room setup mastery
- Linen inventory management
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Advanced
References
References available upon request.
Timeline
Senior Room Attendant
AJMAN SARAY- A LUXURY COLLECTION RESORT
11.2022 - 12.2024
Room Attendant
GROSVENOR HOUSE A LUXURY COLLECTION
06.2010 - 04.2020
Room Attendant
KUMARAKAM LAKE RESORT
06.2005 - 10.2005
Room Attendant
ABAD GROUP OF HOTELS
07.2003 - 05.2005
HIGHER SECONDARY SCHOOL - COMMERCE
VHSS MUTHUKULAM
/1999 - /2001
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