ULLAS THULASI SUDHA
CUSTOMER SERVICE / HOSPITALITY
Dubai
Summary
Friendly Barista with great people skills and 5 years of experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Barista
OPERATION FALAFEL
DUBAI
06.2019 - Current
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour .
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
Customer Relations Representative
PIZZA IN
FUJARAIH
05.2017 - 05.2019
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Logged call information and solutions provided into database.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Customer Service Representative
Reef Al Manaz Hotel
RIyadh
02.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Regularly exceeded daily sales and product add-on quotas.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Customer Service Executive
DOMINOS PIZZA
KERALA
01.2013 - 01.2014
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained financial accounts by processing customer adjustments.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
Education
High School Diploma -
ST MARYS HSS PATTOM
KERALA 06.2008 - 05.2010
DIPLOMA iN HOTEL MANAGEMENT - Hospitality
RAJADHANI INSTITUTE oF HOTEL MANAGEMENT
KERALA 08.2010 - 12.2012
Skills
Beverage preparation
undefinedENGLISH
VERY STRONG
Timeline
Barista
OPERATION FALAFEL
06.2019 - Current
Customer Relations Representative
PIZZA IN
05.2017 - 05.2019
Customer Service Representative
Reef Al Manaz Hotel
02.2014 - 01.2017
Customer Service Executive
DOMINOS PIZZA
01.2013 - 01.2014
DIPLOMA iN HOTEL MANAGEMENT - Hospitality
RAJADHANI INSTITUTE oF HOTEL MANAGEMENT
08.2010 - 12.2012
High School Diploma -
ST MARYS HSS PATTOM
06.2008 - 05.2010
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