Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Uma Krishnan

Content Writer/ Event Coordinator
Abu Dhabi

Summary

A seasoned professional with extensive experience in Shipping, Travel and Event Management industries. Skilled in delivering top-notch services to corporate clients, adeptly navigating dynamic environments with agility and efficiency. Demonstrated capability in fostering cross-cultural relationships and providing decisive leadership, recognized for strategic planning abilities and cultivating strong partnerships.

Overview

5
5
years of professional experience
4
4
Languages

Work History

OPERATIONS AND CS COORDINATOR

INCHCAPE SHIPPING SERVICES
07.2021 - 12.2021
  • Ensuring vessels schedules of both CMA CGM and Partners are managed and optimized.
  • Communicated about ETA and ETD for optimal schedule both on time and for recovery with both internal and external parties (Commercial, Vessel and terminals)
  • Supported Master in vessel operation and any emergency, also assisted in Marine Crisis Management Team.
  • Prepared reports for weekly meetings related to vessel schedules, cost incurred etc.

E-TRAVEL PROFESSIONAL

TRAVEX TRAVEL SERVICES
10.2018 - 06.2019
  • Assessed client needs and proposed fitting travel packages to enhance their travel experience.
  • Meticulously organized travel arrangements from start to finish, encompassing tickets, accommodations and transportation.
  • Provided travelers with relevant information and valuable travel/holiday materials to enhance their journey.
  • Effectively addressed unforeseen problems and complaints, assessing eligibility for monetary returns with focus on customer satisfaction.
  • Actively attended conferences to stay abreast of tourism trends and industry developments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

BUSINESS COLLABORATOR

QUEST ADVENTURES
02.2018 - 08.2018
  • Executed comprehensive planning, sales and booking of transportation, accomodations, insurance and other travel services to ensure seamless and efficient travel experiences.
  • Collaborated closely with clients, determining their needs and providing informed advice on suitable destinations, transportation modes, travel dates, costs and accomodations to ensure personalized and satisfying travel experiences.
  • Furnished travelers with pertinent information, brochures and publications including guides, local customs, maps, regulations and event details enhancing their overall travel experience.
  • Employed effective promotional techniques and crafted compelling materials to market and sell itinerary tour packages.
  • Remained updated on new and emerging market offerings.
  • Understood strategic direction set by management related to team goals.

EVENT MANAGEMENT COORDINATOR

QTWAM TECHNOCREATIVE PVT. LTD
06.2017 - 01.2018
  • Executed seamless event planning, design and production, consistently meeting and exceeding time constraints for successful and memorable events.
  • Collaborated with clients to identify their needs and ensured customer satisfaction through attentive and tailored service delivery.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated meticulous organization of facilities, encompassing decor, catering, entertainment, transportation, venue election, invitee lists, special guests, equipment and promotional materials for seamless event execution.
  • Delivered feedback and regular reports to stakeholders, ensuring transparent communication.
  • Led pre and post-event evaluations, meticulously assessing and reporting on outcomes for continuous improvement and future planning.
  • Conducted market research to identify event opportunities, effectively generating interest and maximizing potential engagement.
  • Utilized social media to promote events and increase attendance.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Trained and supervised event staff to complete tasks on time.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Monitored and controlled event expenditures to meet budgets.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees

Education

MASTER OF TOURISM ADMINISTRATION (INTEGRATED) -

INDIAN ACADEMY DEGREE COLLEGE
05.2001 -

Skills

Social Media Proficiency

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Software

Amadeus

Galileo

Interests

Short films

Flash mobs

Ghost writer

Timeline

OPERATIONS AND CS COORDINATOR

INCHCAPE SHIPPING SERVICES
07.2021 - 12.2021

E-TRAVEL PROFESSIONAL

TRAVEX TRAVEL SERVICES
10.2018 - 06.2019

BUSINESS COLLABORATOR

QUEST ADVENTURES
02.2018 - 08.2018

EVENT MANAGEMENT COORDINATOR

QTWAM TECHNOCREATIVE PVT. LTD
06.2017 - 01.2018

MASTER OF TOURISM ADMINISTRATION (INTEGRATED) -

INDIAN ACADEMY DEGREE COLLEGE
05.2001 -

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Uma KrishnanContent Writer/ Event Coordinator