UMA RAVINDRAN
Deira
Summary
Results-driven tourism professional with 22 years of experience in CRM, operations management, sales, and client relationship management. Proven track record of establishing and managing business operations, driving sales growth, and delivering exceptional customer service in the travel and tourism industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager, Corporate - Leisure
B6 Travel & Tourism
10.2011 - Current
- Established and managed the holiday division, driving business growth and increasing company profile in MICE, Events, and FIT.
- Developed and maintained strong relationships with clients, ensuring smooth operations and timely payment follow-ups.
- Collaborated with overseas DMCs to deliver exceptional customer experiences.
Deputy Manager Operations & Sales
Kuoni Travel India Pvt Ltd
06.2010 - 10.2011
- Managed operations and sales teams, ensuring seamless execution of tour packages and exceptional customer service.
- Developed and implemented marketing strategies to drive sales growth and increase revenue.
- Built and maintained strong relationships with clients, ensuring repeat business and referrals.
Sr. Executive Operations
Reliance Money Express Ltd
10.2007 - 05.2010
- Managed operations, ensuring compliance with regulatory requirements and delivering exceptional customer service.
- Coordinated with regulatory authorities to procure business and maintain licenses.
- Developed and implemented process improvements to increase efficiency and reduce costs.
Officer - Documentation
SOTC-Kuoni Travel Group
03.2003 - 10.2007
- Managed documentation and ticketing processes, ensuring timely and accurate delivery of travel documents.
- Coordinated with airlines, foreign suppliers, and clients to resolve issues and improve customer satisfaction.
- Developed and implemented marketing strategies to drive sales growth and increase revenue.
Education
MBA - CRM
University Name
MBA - HRM with Marketing
University Name
Postgraduate - Public Relations & Mass Communication
Annamalai University
Bachelor of Arts -
PSGR Krishnammal College, Bharathiyar University
Skills
- Travel Operations Management: Expertise in managing travel operations, including tour packages, ticketing, and documentation
- Client Relationship Management: Proven ability to build and maintain strong relationships with clients, ensuring repeat business and referrals
- Sales and Marketing: Experience in developing and implementing marketing strategies to drive sales growth and increase revenue
- Leadership and Team Management: Proven leadership skills, with experience in managing operations and sales teams
Certification
IATA/UFTA
Languages
English
Hindi
Malayalam
Tamil
Timeline
Manager, Corporate - Leisure
B6 Travel & Tourism
10.2011 - Current
Deputy Manager Operations & Sales
Kuoni Travel India Pvt Ltd
06.2010 - 10.2011
Sr. Executive Operations
Reliance Money Express Ltd
10.2007 - 05.2010
Officer - Documentation
SOTC-Kuoni Travel Group
03.2003 - 10.2007
MBA - CRM
University Name
MBA - HRM with Marketing
University Name
Postgraduate - Public Relations & Mass Communication
Annamalai University
Bachelor of Arts -
PSGR Krishnammal College, Bharathiyar University
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