Umaima Baig

external regulations.

• Conducted progress meetings with clients to determine new requirements.
• Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
• Analysed sales reports to identify trends and update strategies.
• Optimised sales methods to best engage, acquire and retain customers.
• Operated CRM software to manage sales activities, pipelines and teams.
• Created extensive training programmes to increase technical knowledge of products.
• Developed strategic marketing campaigns, increasing new lead generation and conversion.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Directed sales and marketing initiatives, expanding market share to new segments.
• Developed marketing plans to support department strategies.
• Attended networking events to secure partnerships and grow professional networks.
• Customized promotional strategies to meet needs of different clients, products and services.
• Supported front-line sales teams with well-coordinated administrative operations.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
• Worked with sales team to solicit and sell products and services to potential clients.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Established budgets for programme activities and controlled expenditure to meet targets.
• Crafted high-impact presentations and business proposals for new and existing clients.
• Used multi-source data to determine sales and delivery terms for products and services.
• Followed up on sales leads by introducing new CRM software, increasing lead conversion.
• Allocated teams, materials and calendar space for individual projects.
• Refined and implemented processes to amplify lead generation and qualification.
• Established affiliate marketing initiatives to access new audiences, bringing in additional product sales.
• Exceeded sales and profitability goals by researching markets to identify and capitalise on unmet needs.
• Drove improvement of quality and customer service standards, maintaining client satisfaction scores.

• Handled inbound queries by phone, email and in person.
• Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
• Coordinated sales activities with effective communication between sales teams and clients.
• Processed purchases and sales orders promptly.
• Followed up on sales quotes and potential leads within target timeframes.
• Served as first point of contact for customer queries, expertly handling inbound calls.
• Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
• Supported front-line sales teams with well-coordinated administrative operations.
• Input orders onto internal system to maintain updated sales records.
• Completed administrative duties promptly and to meet company standards.
• Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
• Prepared and distributed sales reports for internal review and analysis.
• Analysed sales reports to identify trends and update strategies.
• Maximised sales opportunities by advising customers of future promotions and product launches.
• Managed logistics for sales events and trade shows.
• Optimised sales methods to best engage, acquire and retain customers.
• Updated CRM systems with accurate customer information to enhance sales tracking.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
• Developed marketing plans to support department strategies.
• Customized promotional strategies to meet needs of different clients, products and services.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.
• Optimised sales generation by analysing sales metrics and adjusting strategy planning.
• Compiled and analysed sales data, providing valuable insights for strategic decision-making.
• Facilitated product training sessions for sales representatives to enhance product knowledge.
• Used multi-source data to determine sales and delivery terms for products and services.
• Allocated teams, materials and calendar space for individual projects.
• Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
• Managed team of 15 staff, driving performance with motivational strategies to exceed sales targets.
• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
• Established budgets for programme activities and controlled expenditure to meet targets.
• Represented organisation to public at trade exhibitions and conventions, driving awareness of Product

• Completed market research and competitor analyses, informing brand strategy with current and relevant insights.
• Conducted progress meetings with clients to determine new requirements.
• Promoted business using strong messaging aligned with company goals and brand.
• Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
• Supported sales and marketing teams by developing and maintaining sales tools.
• Operated CRM software to manage sales activities, pipelines and teams.
• Improved visibility and brand awareness by developing creative, engaging advertising campaigns.
• Created extensive training programmes to increase technical knowledge of products.
• Developed strategic marketing campaigns, increasing new lead generation and conversion.
• Directed sales and marketing initiatives, expanding market share to new segments.
• Attended networking events to secure partnerships and grow professional networks.
• Developed marketing plans to support department strategies.
• Managed administrative needs, including meetings, travel arrangements and recordkeeping.
• Worked with sales team to solicit and sell products and services to potential clients.
• Conducted market research to understand customer base and enhance products.
• Organised marketing plans and programmes to best support business growth and development.
• Kept abreast of industry trends and best practices to identify and pursue opportunities.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Brainstormed ideas with clients and stakeholders to maximise project potential.
• Mapped strategic accounts and developed and executed strategies to penetrate desired markets.
• Managed multi-channel advertising campaigns to support sales objectives.
• Developed new promotional strategies to achieve sales and marketing objectives.
• Implemented creative pricing strategy, improving gross margin and profit.
• Established affiliate marketing initiatives to access new audiences, bringing in additional product sales.
• Advised clients on optimum mix of products and distribution channels for greatest success.
• Compiled and reviewed consumer data on patterns and preferences for marketing information.
• Predicted and interpreted consumer trends to improve product offerings.
• Built public relations strategies for broadened advertising scope.

• Managed the entire online sales process for Japanese used cars, from initial customer inquiry to deal closure
• Developed and implemented effective digital sales strategies to attract international buyers to the company's website and online platforms
• Worked closely with the marketing team to create targeted online campaigns promoting Japanese used vehicles
• Responded to customer inquiries via online channels (e.g., website chat, email, social media) and provided accurate information on available Japanese used cars, including specifications, history, and pricing
• Built and maintained strong relationships with international clients, ensuring a smooth buying process, including facilitating customs, export, and shipping arrangements
• Optimized online listings for Japanese used cars, ensuring accurate vehicle descriptions, high-quality images, and up-to-date availability
• Stayed informed about the Japanese used car market, including popular models, trends, and pricing, to maintain a competitive edge
• Tracked, analyzed, and reported on online sales performance, making adjustments to strategies based on sales data and customer feedback
• Oversaw the coordination of vehicle export logistics, ensuring timely and cost-effective international shipping for buyers
• Utilized CRM systems and digital tools to manage customer interactions and maintain detailed records of sales activities
• Provided regular updates to senior management on sales performance, customer demand, and market trends.