Umaima Baig
Dubai
Summary
Experienced Database & Document Controller with expertise in managing, organizing, and securing business records. Skilled in document control, data management, and workflow optimization, ensuring compliance and operational efficiency. Proficient in Zoho CRM, Odoo, and other database management tools, with a strong ability to streamline processes and enhance document traceability.
Expertise in document management, version control, and compliance standards
Proficient in CRM tools and data organization for seamless business operations
Strong analytical and problem-solving skills to optimize document workflows
Dedicated to maintaining accuracy, security, and efficiency in database management and document control processes.
Document management professional with solid foundation in ensuring precise and systematic control of documentation. Proven ability to enhance operational workflows and maintain compliance with industry standards. Known for strong collaboration skills and flexibility in dynamic environments.
Overview
11
11
years of professional experience
Work History
Document Control Specialist
Mighty Warner Technology LLC
09.2023 - 12.2024
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Converted documents from one application to another.
- Identified areas of weakness and recommended or implemented process improvements.
- Enhanced data accuracy by performing regular audits on documentation and records.
Document Control Specialist
SamTech Middle East
10.2020 - 09.2023
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
- Identified areas of weakness and recommended or implemented process improvements.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
Sales Executive
Euthalia Global
09.2017 - 09.2019
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
International Business Executive
SBT Japan Pakistan
04.2014 - 12.2016
- Managed the entire online sales process for Japanese used cars, from initial customer inquiry to deal closure
- Developed and implemented effective digital sales strategies to attract international buyers to the company's website and online platforms
- Worked closely with the marketing team to create targeted online campaigns promoting Japanese used vehicles
- Responded to customer inquiries via online channels (e.g., website chat, email, social media) and provided accurate information on available Japanese used cars, including specifications, history, and pricing
- Built and maintained strong relationships with international clients, ensuring a smooth buying process, including facilitating customs, export, and shipping arrangements
- Optimized online listings for Japanese used cars, ensuring accurate vehicle descriptions, high-quality images, and up-to-date availability
- Stayed informed about the Japanese used car market, including popular models, trends, and pricing, to maintain a competitive edge
- Tracked, analyzed, and reported on online sales performance, making adjustments to strategies based on sales data and customer feedback
- Oversaw the coordination of vehicle export logistics, ensuring timely and cost-effective international shipping for buyers
- Utilized CRM systems and digital tools to manage customer interactions and maintain detailed records of sales activities
- Provided regular updates to senior management on sales performance, customer demand, and market trends.
Education
Bachelor of Arts - International Relationship
University Of Karachi
Skills
- Proposal writing
- Contract writing
- Database Management
- Microsoft Office (Word, Excel, PowerPoint & Outlook)
- EPR management system
- Meeting coordination
- ODOO
- ZOHO CRM
- ZOHO BOOKS
- EDMS (Electronic Document Management Systems) – Aconex, SharePoint, M-Files
- CRM & ERP Systems – Zoho CRM, Odoo, SAP, Oracle
- Sales Order
Collaboration & Workflow Tools – Microsoft 365, Google Workspace, Autodesk BIM 360
Websites
Languages
English
Urdu
Projects
Asateel /Secure path (Government-related projects in the UAE), SamTech Middle East, Asateel & Secure Paeth is a regulatory platform aimed at streamlining and enhancing fleet management, providing real-time monitoring, and ensuring compliance with transportation standards in the region., Led the implementation and integration of the Asateel platform for clients, ensuring alignment with government regulations., Managed stakeholder communication and coordinated between technical teams and end-users for smooth onboarding and support., Delivered comprehensive training to clients on using the Asateel system for effective fleet tracking and compliance reporting.
Affiliations
- Shopping , cooking , travelling , book reading
Accomplishments
- Microsoft Teams
- Zoom
- Slack
- Loom
- CISCO WebEx
- Avaya Soft Tools
to conduct virtual meetings, share updates, and manage remote workflows.
Personal Information
Name & contact
Timeline
Document Control Specialist
Mighty Warner Technology LLC
09.2023 - 12.2024
Document Control Specialist
SamTech Middle East
10.2020 - 09.2023
Sales Executive
Euthalia Global
09.2017 - 09.2019
International Business Executive
SBT Japan Pakistan
04.2014 - 12.2016
Bachelor of Arts - International Relationship
University Of Karachi
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