UMAIMA BAIG

Key Responsibilities:

• Manage the broker registration process by onboarding new real estate agencies into the company’s broker portal and CRM system.
• Review and process Broker Agency Agreements, ensuring all documents are properly filled, signed, and stamped.
• Collect and verify required broker documents such as trade license, RERA certificate, passport copy, and company profile.
• Create and update broker profiles in CRM and broker portal, ensuring accurate and up-to-date records.
• Issue and track Marketing NOCs for projects after completion of signed agreements.
• Maintain and organize broker database and documentation within the CRM system.
• Coordinate with the sales team to assign brokers and update CRM records accordingly.
• Manage CRM user accounts, including creating, updating, and removing users when required.
• Monitor broker activity and ensure proper record management and compliance within the CRM.
• Act as the main point of contact for broker registration queries and support.
• Prepare reports on broker registrations, agreements, and CRM data for management review.
• Communicate with broker agencies through email and official correspondence regarding registration, agreements, and required documentation.

Key Skills:

• Broker Registration & Onboarding
• CRM Management (Real Estate CRM Systems)
• Broker Portal Administration
• Documentation & Compliance
• Data Management & Reporting
• Communication & Coordination
• Microsoft Office (Excel, Word, Outlook)

Key Responsibilities:

• Provide administrative support to the sales team to ensure smooth day-to-day operations.
• Manage and update client and partner information in the CRM system.
• Track and monitor sales leads, inquiries, and opportunities through CRM.
• Maintain accurate sales records, reports, and documentation.
• Prepare and organize sales-related documents, agreements, and internal reports.
• Ensure all customer data is properly recorded and updated in the CRM system.
• Coordinate with internal teams to facilitate smooth communication and follow-ups.
• Monitor CRM activities to ensure timely follow-up and lead management by the sales team.
• Generate sales reports and CRM performance reports for management review.
• Handle email correspondence with clients and partners regarding documentation and updates.
• Maintain organized digital and physical filing systems for sales documentation.
• Support management with data analysis, reporting, and administrative tasks.

• Managed resources with efficient allocation, scheduling and task delegation.
• Handled administrative tasks efficiently to support day-to-day operations.
• Handled customer queries promptly, enhancing customer satisfaction levels.
• Oversaw inventory management, reducing discrepancies and wastage.
• Coordinated projects for successful completion within set timelines.
• Liaised with external vendors for procurement of necessary supplies.
• Streamlined internal communication channels for better information flow across teams.
• Prepared reports accurately, aiding informed decision-making at higher management levels.
• Delivered multiple projects on time by effective planning and coordination.
• Lead the implementation of operational strategies contributing towards organisational growth.
• Implemented new systems for improved workflow and productivity.
• Ensured compliance to safety standards, contributing to a safer work environment.
• Facilitated cross-functional meetings, fostering better teamwork and collaboration.
• Prioritised tasks optimally, ensuring timely completion of all assignments.
• Assisted in budget preparation, managing costs effectively.
• Organised staff training to enhance team capabilities.
• Provided direction and guidance to internal teams in order to achieve targets.
• Ensured compliance with all company standards and procedures.
• Scheduled meetings for the senior management team and booked conference rooms.
• Reconciled monthly operating budgets and shared information with the senior management team.
• Worked with vendors to make purchases and reconcile invoices.

• Improved team's efficiency by providing regular training sessions.
• Coordinated logistics, resulting in on-time deliveries.
• Streamlined supply chain management procedures, enhancing overall operational effectiveness.
• Streamlined operations by implementing more efficient processes.
• Championed quality control measures, maintaining product excellence at all times.
• Fostered a positive work environment through effective leadership techniques, boosting employee morale and productivity.
• Implemented new technologies for operational efficiency.
• Negotiated contracts with suppliers to secure cost-effective deals.
• Facilitated seamless communication between departments.
• Led cross-functional teams for comprehensive project management.
• Optimised resources usage to minimise waste and costs.
• Collaborated closely with stakeholders for alignment of objectives and goals.
• Developed strategies to augment business growth.
• Established performance metrics, driving accountability and productivity amongst staff members.
• Maintained compliance to regulations, upholding company standards and reputation.
• Answered calls promptly resolving or escalating issues to maintain client satisfaction.
• Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.

• Managed the entire online sales process for Japanese used cars, from initial customer inquiry to deal closure.
• Developed and implemented effective digital sales strategies to attract international buyers to the company's website and online platforms.
• Worked closely with the marketing team to create targeted online campaigns promoting Japanese used vehicles.
• Responded to customer inquiries via online channels (e.g., website chat, email, social media) and provided accurate information on available Japanese used cars, including specifications, history, and pricing.
• Built and maintained strong relationships with international clients, ensuring a smooth buying process, including facilitating customs, export, and shipping arrangements.
• Optimized online listings for Japanese used cars, ensuring accurate vehicle descriptions, high-quality images, and up-to-date availability.
• Stayed informed about the Japanese used car market, including popular models, trends, and pricing, to maintain a competitive edge.
• Tracked, analyzed, and reported on online sales performance, making adjustments to strategies based on sales data and customer feedback.
• Oversaw the coordination of vehicle export logistics, ensuring timely and cost-effective international shipping for buyers.
• Utilized CRM systems and digital tools to manage customer interactions and maintain detailed records of sales activities.
• Provided regular updates to senior management on sales performance, customer demand, and market trends.