Umair Arslan
Dubai,United Arab Emirates
Summary
Strategic planner and operational leader with a solid background in improving departmental and organizational operations' performance, productivity, efficiency, and profitability. Practiced in providing assorted teams with support and resources to succeed.
Results-driven, ambitious, and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging roles, meet goals and surpass expectations.
Overview
9
9
years of professional experience
Work history
Operation Supervisor
Careem-Zajel, Emirates
Dubai
02.2023 - Current
- Managed the Sorting and Dispatch
- Monitored supply chain Team and Delivery Drivers
- Responsibility for training and supervising employees
- Keeping up-to-date with the progress of administrative duties
- Managed the entire Operation team to make the operations on track
- Overseeing inventory needs and undertaking office management and administration
- Maintained daily communication with drivers to ensure timely deliveries and efficient route planning.
- Maintained workplace compliance, ensuring operational staff constantly prioritized hazard awareness procedures.
- Oversaw staff planning, ensuring adequate resources and capacity to meet prioritized demand.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Managed and motivated high-performing teams for successful KPI attainment.
- Increased department profitability by reducing operations costs.
Assistant of Operations
Careem-Amazon
Dubai
11.2019 - 02.2023
- Performed vehicle safety checks, identified issues, and arranged prompt repair to minimize delivery disruptions
- Maintained ongoing communication with clients, promptly advising changes in schedule and delivery times to ensure satisfaction
- Evaluated driving routes, identifying limitations and suggesting adjustments that boosted delivery efficiency
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Developed work rules and guidelines for company employees.
- Mentored staff to consistently exceed individual performance targets.
- Assisted leadership team in meeting and exceeding revenue goals by identifying cost-saving activities.
- Supported resource planning of the operational team.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Worked with cross-functional teams to monitor and review operational tasks against company benchmarks.
Office Clerk
CLOCK RENT A CAR LLC
Dubai
01.2015 - 10.2021
- Prevented scheduling errors by managing thedaily calendar, creating weekly reports and presentations
CLERCK
NINVEH RENT A CAR & TECHNOLOGIES
Dubai
Education
Diploma associate Engineering -
Pak Poly Technical Institute
Matric - Computer Science
Board of Secondary Education
Skills
- Safety protocols
- Daily pick-up records
- Vehicle and equipment safety
- Vehicle defect reporting
- Google maps navigation
- Roadworthiness assessment
- Route optimization
- MS Office
- Strategic loading methods
- Hazard awareness training
- Induction and training programs
- Troubleshooting and problem-solving
- Policies and procedures implementation
- Relationship building
- Maintenance planning
- Contract management
- Customer communications and resolutions
- Inventory control
- Logistical support
Languages
English
Upper intermediate
Arabic
Intermediate
Urdu
Native
Hindi
Upper intermediate
Timeline
Operation Supervisor
Careem-Zajel, Emirates
02.2023 - Current
Assistant of Operations
Careem-Amazon
11.2019 - 02.2023
Office Clerk
CLOCK RENT A CAR LLC
01.2015 - 10.2021
CLERCK
NINVEH RENT A CAR & TECHNOLOGIES
Diploma associate Engineering -
Pak Poly Technical Institute
Matric - Computer Science
Board of Secondary Education
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