UMAIR NAEEM
F&B SERVICE, HOSPITALITY PROFESSIONAL
DUBAI
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Crew Member
Alshaya Group
12.2019 - Current
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Observed customer purchases in line and differentiated between standard portions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Host
Alabbar Enterprises Another
07.2016 - 10.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Advised customers about special offerings and menu items to help drive sales.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Fine Arts
HAJVERY UNIVERSITY
LAHORE 04.2001 -
Skills
Managing Orders and Deliveries
Workstation Setup and Breakdown
Food and beverage preparation
Expo and Line Support
Leadership Qualities
Point of sale operation
Problem-Solving
Food Safety
Supply Restocking
Timeline
Crew Member
Alshaya Group
12.2019 - Current
Host
Alabbar Enterprises Another
07.2016 - 10.2019
Bachelor of Arts - Fine Arts
HAJVERY UNIVERSITY
04.2001 -