UMAIR NAEEM
Summary
Proven leader in hospitality, adept in staff management and customer service, with a track record of enhancing customer satisfaction at M.H. Alshaya Co. W.L.L. Skilled in team coordination and food safety compliance, I've significantly improved guest experiences through effective staff training and supervision, fostering loyalty and positive feedback.
Service-centric Restaurant Supervisor with 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
M.H. Alshaya Co. W.L.L
2019.12 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Head Waiter
Alabbar Enterprises
2016.08 - 2019.10
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Arts - Fine Arts
HAJVERY UNIVERSITY
LAHORE ,PAK04.2016
Skills
Customer Service
Team Coordination
Hospitality
Staff Training
Team Management
Food Safety Compliance
Staff Supervision
Staff Management
Languages
English
Urdu
Hindi
Punjabi
Timeline
Restaurant Supervisor
M.H. Alshaya Co. W.L.L
2019.12 - Current
Head Waiter
Alabbar Enterprises
2016.08 - 2019.10
Bachelor of Arts - Fine Arts
HAJVERY UNIVERSITY
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