umama mohammed
Abu Dhabi,United Arab Emirates
Summary
I am a management professional effective at building highly motivated teams, as well as leading cross-functional teams in fast-paced environments. Exceptional customer care professional able to address enquiries and resolve problems.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work history
costumer service
lulu hyper market
Abu dhabi
02.2023 - 09.2023
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
Education
High School Diploma - high school studies
Al shawamekh school
Abu Dhabi 08.2013 - 07.2020
Bachelor of Arts - Interior Design
Zayed University
Abu Dhabi 2020.08 - Current
SVQ Level 5 - Middle School
Al Irtiqa School
2011 - 2013
Skills
- Customer relations
- Account management
- Performance management
- Administrative support
- Budgeting and reporting
Languages
English
Advanced
Timeline
costumer service
lulu hyper market
02.2023 - 09.2023
Bachelor of Arts - Interior Design
Zayed University
2020.08 - Current
High School Diploma - high school studies
Al shawamekh school
08.2013 - 07.2020
SVQ Level 5 - Middle School
Al Irtiqa School
2011 - 2013
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