UMAR INAM
Sales
Dubai
Summary
Dear Sir/ Madam,
I thank you for taking time out to review my resume. I am seeking a long-term employment with your organization because I believe I can be that resourceful asset to contributing my varied working experience. Currently, I am seeking position where I can continue to uphold the standards required by your organization. As a member of your team, I am confident, that my innovative and result-focused approach would make a significant contribution to the continued success of your organization as I have hands- on experience in customer handling and resolving issues effectively in time. Hands-on experience in Voice, Accent and Soft Skills training Huge experience in Scheduling Training Batches High level understanding of business processes Proficient with MS Office and Open Office skills Create and implement training strategy and programs for new associates Collaborates with training manager to ensure that training is consistent with the organizations priorities and changing needs Assessing on weekly basis to highlight key areas of improvement. Prepare and execute individual development plan for enhancement of skills. Follow up with Clients on feedback of submittals, interviews, etc. Took ownership of candidate acquisition process from the screening of resumes and interview scheduling to offers, delivery to client and performance tracking. Participated in client meetings, coordinated client/vendor calls for difficult positions to clarify business requirements. Develop and maintain strong working relationships with all levels within the organization. Interviewed and hired internal sourcing professionals and junior recruiters as per team requirement. Proven credentials in strategic planning, prioritizing, organizing, decision making, time management. I am Self-motivated, proactive, flexible, creative and charismatic.
Overview
9
9
years of professional experience
1
1
Language
Work History
Team Manager
TOPPR TECHNOLOGIES PVT LTD
10.2018 - Current
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
- Lead management and generation of effective lead for the team
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Negotiating with parents and convincing them by handling customer queries and taking a strong follow up for maximum conversion
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- Developing your sales team through motivation, counseling and product knowledge education
- Promoting the organization and products
- Understand our ideal customers and how they relate to our products.
Sr. Technical support Manager
ITESS PVT LTD
08.2017 - 10.2018
- Receive calls from customers and resolve their issues effectively
- Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions
- Maintains relationships with customers by providing support, information, and guidance
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
- Contributes to team effort by accomplishing related results as needed
- Responsible for efficient dealing of complaints to completion and enabling satisfaction of customers
- Responsible for call monitoring call tracking for responses from administrative team so call returns are done in time.
Senior Recruiter
Sayaji Hotels
Bhopal
Xincheng Experimental School
- Suzhou Jiangsu
- Wujiang Shunhu Experimental Elementary and Middle School Suzhou Jiangsu; Writing, listening, grammar, and conversation to elementary and middle school teachers
- Umar Inam
Senior Recruiter/Voice & Accent
RUN KE
BEIJING
09.2007 - 10.2011
- Managed voice and accent training for new employees
- Recognized Training requirements and prepared resourceful training programs
- Managed refresher course trainings
- Collaborated with Quality team members
- Customized training according to process
- Maintaining assessment records of all trainees to the final grading awarded before trainees move to next phase
- Establish rapport with learners and create a conducive environment for learning
- Promote access to learning and encourage self learning
- Facilitate learning in groups/pairs and singly through effective classrooms techniques
- Ensuring all trainees meet company standards through effective classroom training in specialized areas of language and accent
- Recruitment Responsibilities:
- Recruited Almost 40 employees based in USA for various well renowned Educational Institutes in China for Voice and Accent Training.
Education
M.B.A - Human Resources
Jagran Lake City University
B.B.M - undefined
Barkatullah University
TESOL Certification - undefined
Ashwood University
undefined
Maharashtra Board
Senior secondary - undefined
M.P board
Skills
Good Convincing and negotiation skillsExcellent communication & Strong Organization, Interpersonal and Analytical skillsGood multitasking ability, positive attitude, Attentive listeningTaking full ownership of issues, finding the root cause, identifying solutions, solving the issues and highlighting it to the supervisor if requiredHaving good knowledge of Internet, Websites and SoftwareAble to handle a Team in an effective mannerCOMPUTER SKILLSWindows XP – Computer Literate and FluentMS Office Suite ProductsMS Word 70 - MS Power Point
Accomplishments
- International Conference on Humanities
- Entrepreneur Development Program.
Additional Information
- SPECIAL ACHIEVEMENTS: , Best Consistent Team Manager Award in TOPPRS. Highest Revenue Generation Award at TOPPRS for the month of Dec,19 till Date in the Business Unit.
Timeline
Team Manager
TOPPR TECHNOLOGIES PVT LTD
10.2018 - Current
Sr. Technical support Manager
ITESS PVT LTD
08.2017 - 10.2018
Senior Recruiter/Voice & Accent
RUN KE
09.2007 - 10.2011
Senior Recruiter
Sayaji Hotels
Xincheng Experimental School
M.B.A - Human Resources
Jagran Lake City University
B.B.M - undefined
Barkatullah University
TESOL Certification - undefined
Ashwood University
undefined
Maharashtra Board
Senior secondary - undefined
M.P board