Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Timeline
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UMAR MUQTHAR

UMAR MUQTHAR

Dubai,United Arab Emirates

Summary

Experienced Warehouse and Dispatch Supervisor with over 14 years in logistics, operations, customer service, procurement, and sales across retail, wholesale, and e-commerce sectors in the UAE. Skilled in managing dispatch operations, fleet and manpower planning, inventory control, and customer escalations. Proven ability to improve operational efficiency, meet SLA targets, and lead cross-functional teams. Strong background in procurement, vendor management, and process optimization with hands-on expertise in WMS, Zendesk, Zoho, and MS Office.

Overview

14
14
years of professional experience
2009
2009
years of post-secondary education

Work history

Distribution supervisor

GMG
Dubai, U.A.E
08.2024 - Current
  • Manage staff and driver schedules, strategically planning workloads to ensure efficient and timely deliveries.
  • Oversee dispatch operations for retail, wholesale, and e-commerce orders across the UAE.
  • Manage a fleet of 33 vehicles, including staff transport and delivery vehicles.
  • Coordinate dispatch of Omni and e-commerce orders to LMD partners with thorough documentation and QC processes.
  • Coordinate with 150+ stores for deliveries, stock transfers, pullout collections, queries, and complaint resolutions.
  • Assess and apply additional delivery costs based on vehicle and route arrangements.
  • Identify operational challenges and implement solutions to improve service efficiency.
  • Manage brand deliveries for Sun & Sand Sports, Nike, Under Armour, Vans, Columbia, Timberland , The North Face, Giant, and others.
  • Ensure on-time deliveries while achieving TAT and SLA targets.
  • Handle customs documentation for inbound and outbound shipments, including JAFZA and MOFAIC attestation.
  • Support brand and merchandising teams with special deliveries during product launches, sale periods, and urgent schedules.
  • Plan monthly manpower and delivery operations based on forecasts and SLA requirements.
  • Hire, train, and manage ground staff and drivers to meet operational KPIs.
  • Record and report all accidents and incidents via the IRS system and to relevant authorities.
  • Prepare weekly and monthly reports covering TAT achievements, vehicle space utilization, running costs, KM reports, staff productivity, and KPI performance reviews.

CUSTOMER SUPPORT LEAD

NOON.COM
Dubai, United Arab Emirates
10.2021 - 07.2024
  • Responsible for maintaining goodwill between business organizations for Sprint customers
  • Provided assistance via Zendesk to customers and Seller cares to solve the issues
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Investigated and resolved customers and Sellers inquiries and complaints in a timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Maintains professionalism, and confidentiality when resolving escalated customer issues
  • Prepares and analyzes reports on the team to evaluate trends
  • Met all customer call guidelines including service levels, handle time, productivity and trained staff on operating procedures and company services

WAREHOUSE SUPERVISOR

NOON.COM
Dubai
07.2019 - 10.2021
  • Lead a team of employees and managed the receiving, stocking, item sorting, order selecting, shipping, and efficiency of the warehouse
  • Oversee packages handling, shipping volume estimation, warehouse management
  • Maintain daily communication with couriers for shipping coordination, cut off time and transit time control
  • Maintain daily support operation team expediting exceptional order process
  • Achieve warehouse KPI, operation optimization and cost control
  • Responsible for warehouse Health safety and fire control
  • Continual reviewing, analyzing, improving processes and efficiencies
  • Investigation of customers & Sellers complaints via Zendesk, in order to find root causes of errors and determine solutions to correct these issues

PROCUREMENT EXECUTIVE

TECHNICAL ART CONCEPTS - TACME
Dubai
01.2017 - 04.2019

SALES EXECUTIVE

FIVE M GENERAL TRADING
Dubai
07.2015 - 12.2016

DISPATCH COORDINATOR

M. H ALSHAYA CO.
Dubai
04.2011 - 05.2015

Education

BACHELOR OF COMMERCE -

CALICUT UNIVERSITY

IATA -

Christ University
Banglore, India
09.2007 - 09.2008

Skills

  • WMS & SAP EWM
  • Zendesk & Zoho Ticketing
  • Route & Delivery Planning
  • Fleet & Manpower Management
  • SLA & TAT Monitoring
  • Customs Documentation (JAFZA, MOFAIC)
  • Retail, Wholesale & E-com Dispatch
  • Inventory & Stock Transfers
  • Data Analysis & Reporting
  • Operational Escalation Handling

Languages

English
Hindi

Custom

I hereby declare that the facts given above are genuine to the best of my knowledge and belief.

Personal Information

Timeline

Distribution supervisor

GMG
08.2024 - Current

CUSTOMER SUPPORT LEAD

NOON.COM
10.2021 - 07.2024

WAREHOUSE SUPERVISOR

NOON.COM
07.2019 - 10.2021

PROCUREMENT EXECUTIVE

TECHNICAL ART CONCEPTS - TACME
01.2017 - 04.2019

SALES EXECUTIVE

FIVE M GENERAL TRADING
07.2015 - 12.2016

DISPATCH COORDINATOR

M. H ALSHAYA CO.
04.2011 - 05.2015

IATA -

Christ University
09.2007 - 09.2008

BACHELOR OF COMMERCE -

CALICUT UNIVERSITY

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UMAR MUQTHAR