Umar Zaman

🧠 Visionary IT Leader | Digital Transformation Strategist | Cloud & Enterprise Architect

A dynamic IT leader with 15+ years of experience architecting enterprise-grade platforms, leading digital transformation, and managing cross-functional teams across logistics, e-commerce, fintech, retail, and public sector sectors. Proven track record in delivering secure, scalable, and high-availability solutions using modern cloud-native architectures (Azure, AWS), microservices, and CI/CD pipelines.

Skilled at bridging the gap between technology and business strategy, aligning digital innovation with customer needs and enterprise growth. Recognized for leading mission-critical programs, driving technological innovation, and implementing operational improvements that deliver measurable results.

Known for strategic vision, technical depth, and an adaptive leadership style that thrives in fast-paced, evolving environments. A trusted collaborator with a passion for building high-performance teams and fostering a culture of continuous improvement.

Project Management Professional

🏆 Key Accomplishments

• Launched & Scaled Nationwide PUDO Network (Pick-Up & Drop-Off), onboarding multiple CEP (Courier, Express, and Parcel) partners across the GCC to expand last-mile delivery reach, reduce logistics costs, and offer customers enhanced flexibility and convenience.
• Drove Digital Transformation at Scale, leading the development and deployment of AI-driven kiosks, smart POS systems, and self-service lockers at 100+ locations, achieving a 30% reduction in service time and increasing customer satisfaction scores.
• Pioneered the Migration of Core Platforms to Azure Cloud, improving system scalability and availability while cutting hosting and infrastructure costs by 40%, and enabling advanced disaster recovery and performance monitoring capabilities.
• Standardized Payment and Retail Infrastructure by deploying secure POS and transaction systems across 500+ Saudi Post branches, streamlining revenue capture and digitizing the front-line customer experience.
• Led Architecture & Delivery of Real-Time Middleware Platforms, enabling high-throughput integration between legacy systems, logistics operations, and external service providers, improving supply chain agility and data visibility.
• Accelerated Product Development by implementing CI/CD pipelines (PowerShell, Jenkins), increasing release velocity by 50% and enhancing deployment reliability across mission-critical logistics applications.
• Orchestrated Digital Queue & Workflow Systems, reducing branch wait times by 25% and digitizing previously manual processes — contributing to enhanced compliance, efficiency, and employee productivity.
• Advised Executive Stakeholders on IT Strategy & Growth, aligning technology investments with organizational objectives, and delivering scalable platforms that supported multi-country expansion, operational automation, and revenue growth.
• Represented Organization in TDRA National Innovation Programs, co-leading federal digital transformation pilots in logistics and public services — aligning organizational goals with UAE's strategic tech initiatives.
• Mentored and Scaled High-Impact Technology Teams, coaching architects, DevOps engineers, and cybersecurity professionals to deliver business-critical platforms with innovation, resilience, and customer focus.

• The Open Group – TOGAF certification and enterprise architecture standards
• ITSMF – IT Service Management Forum
• PMI – Project Management Institute (PMP certification body)
• Scrum Alliance – Certified Scrum Master (CSM, A-CSM)
• SAFe Community – Scaled Agile Framework practitioners
• APICS (ASCM) – Association for Supply Chain Management
• TDRA UAE – Technology and Innovation Programs Contributor (since you've participated)

🌍 Industry Exposure

I have 15+ years of cross-industry experience spanning logistics, supply chain, e-commerce, retail, fintech, and public sector environments. My expertise lies in architecting enterprise-grade platforms and leading large-scale digital transformation initiatives that bridge complex business needs with cutting-edge technology.

• Logistics & Supply Chain: Delivered nationwide solutions for courier, express, and parcel (CEP) operations, including PUDO network design, last-mile optimization, and digital branch transformation for government-owned and private entities.
• E-commerce: Led full-stack technology delivery for digital commerce platforms,integrated payment gateways, omnichannel retail experiences, and smart POS rollouts across hundreds of locations.
• Public Sector: Actively contributed to UAE federal innovation initiatives (TDRA) and modernized legacy systems for enhanced citizen experience through AI-driven self-service, secure digital workflows, and cloud-native platforms.
• Retail & Consumer Services: Rolled out intelligent queueing, POS, and CRM systems at scale to support high-volume service environments across the GCC.
• Fintech & Payments: Integrated secure digital payment solutions, transaction platforms, and mobile-first services across retail and logistics operations.

My industry exposure enables me to craft scalable, secure, and user-centric solutions that drive operational efficiency, business growth, and strategic alignment across sectors.

🧰 Technology Stack

Languages: C#, JavaScript, TypeScript, SQL, PowerShell
Frameworks: .NET Core, ASP.NET MVC/Web API, React.js, Angular
Cloud Platforms: Microsoft Azure (App Services, Functions, AD), AWS (EC2, S3)
DevOps & CI/CD: Azure DevOps, GitHub Actions, Jenkins, Docker, Ansible
Databases: SQL Server, PostgreSQL, MySQL, MongoDB
Monitoring & Security: ELK Stack, Splunk, Azure Monitor, OAuth2, Azure AD
Tools: Visual Studio, VS Code, Postman, Swagger, Power BI
Methodologies: Agile (Scrum, Kanban), Secure SDLC, Architecture Governance
Integrations: RESTful APIs, Middleware, Messaging Queues (Service Bus)