Umer Fareed
Lhaore
Summary
Proven team player and security management expert from Ann Company, adept at enhancing customer satisfaction and streamlining operations. Leveraged strong teamwork and operational standards to reduce incidents and improve service efficiency. Skilled in cash handling and customer interactions, achieving significant improvements in workplace productivity and guest experience.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
Food Point
Lahore
01.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Security Guard Supervisor
Ann Company
Lahore
01.2020 - 12.2022
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Conducted regular patrols of facility to detect and deter security threats.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
Food Delivery
Food Panda
Lahore
01.2018 - 12.2019
- Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Streamlined food delivery process by accurately conveying orders from customers to kitchen staff in a timely manner.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking Orders
- Cleanliness standards
- Food Preparation
- Order Taking
- Cash handling expertise
- Food safety knowledge
- Kitchen Support
- Cleaning techniques
- Verbal and written communication
- Guest experiences
- Hygiene practices
- Supply Restocking
- Food presentation
- Operational standards
- Operations and procedural knowledge
- Food safety measures
- Kitchen cook lines
- Recordkeeping
- Menu Memorization
- Upselling strategies
- Table Setting
- Strong Work Ethic
- Cash Handling
- Order Management
- Order Accuracy
- Guest Engagement
- Hospitality service expertise
- Food safety understanding
- Professional Appearance
- Dining area maintenance
- Safe Food Handling
- Food sales and promotion
- Sales Techniques
- Ordering Procedures
- Suggestive Selling
- Regulatory Compliance
- Quality Control
- Food safety practices
- Relationship Management
Timeline
Restaurant Team Member
Food Point
01.2023 - Current
Security Guard Supervisor
Ann Company
01.2020 - 12.2022
Food Delivery
Food Panda
01.2018 - 12.2019