Umer Siddiqui
Dubai,Dubai
Summary
Quality-focused, meticulous analyst, developer, and liaison with 10 years of overall experience, demonstrating record of providing solutions for high-priority business goals and strategic senior management decisions. Skilled troubleshooter and analytical person, with ability to translate business requirements and objectives into a cost effective and sustainable solutions, additionally possess the working experience in couple of top banks in the region
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager Business Technical Services
TSYS A Global Payments Company
2017.08 - Current
- Managing 5 Major Banks across different countries within Middle East & Africa
- Fulfilling Client’s Business need with the standard solutions available within the product
- Ensure Requirement gathered from Clients to be clearly communicated/translated to core SMEs and Project Delivery Teams to ensure effective system change delivery in line with Client’s business goals
- Assess and advise on the practicability of alternative solutions, marrying up technical limitations with operational realities
- Take responsibility as needed for the detailed specification and modelling of recommended solutions
- Payment System Compliances (Visa, MasterCard, UnionPay, JCB, AMEX, PayPak) Delivery Management
- Project Delivery and Management
- Apply available standards, methods, and tools to produce a consistently high standard of documentation of requirements and solution
- Prepare Functional Specification Document (FSD) detailing system changes to be delivered in line with Client’s business requirements submit and obtain client’s final sign off
- Act as a Bridge among Client’s key stakeholders such as IT, Business Product Management Teams and Global Payment’s Delivery Teams, Product Management Teams, Core SMEs, Data Migration Teams
- Integral part of Product and Technological Upgrade Teams.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Technical System Support Consultant
Bank Muscat, Oman
2015.11 - 2017.07
- Application Support: Provided 24/7 support for TSYS Prime applications, ensuring seamless production environment operations in collaboration with vendors.
- PL/SQL Development: Developed in-house PL/SQL procedures to meet specific business requirements, enhancing system functionality and efficiency.
- User Acceptance Testing (UAT): Managed UAT processes for product changes, ensuring quality and readiness for production rollout.
Business Analyst ITPM
United Bank Ltd, Pakistan
2015.06 - 2015.11
- System Administration: Supported TSYS Prime system administration, facilitating effective NAC management for POS transactions and operational stability.
- Data Provisioning: Oversaw data provisioning for reconciliation and marketing campaigns, driving business insights and strategic initiatives.
Assistant Manager IT
Habib Bank Ltd, Pakistan
2013.04 - 2015.06
- Production Support Management: Led credit card system application support and issue management, collaborating with vendors to ensure operational continuity.
- Fraud Detection: Developed fraud detection rules and managed transaction authorization flows, enhancing security measures across payment systems.
Education
Bachelor of Science - Computer Science
BCIT
NED University Of Engineering And Technology12.2012
Skills
- PL/SQL
- ISO 8583
- HTML, HTML5, CSS3
- XML
- Crystal Reports
- Cross-Functional Collaboration
- Team Leadership
- Customer Service
Certification
- Safe Agile Product Owner/Manager (Certified)
- AWS Cloud Solution Architect (Certified)
- AWS Cloud Practitioner (Certified)
- ITIL Foundation (Certified)
- ISO 27001 Information Security Management System Lead Implementer (Certified)
- Microsoft Certified Specialist (HTML5 jQuery and JavaScript) (certified)
- Oracle Certified Expert (Training Only)
- Project Management (Professional Training)
Core Competencies
- ISO 8583
- AWS Solutions
- OnPrem Solutions
- Issuing/Acquiring
- Client Management
- Payment Systems
- PUSH Payments
- BNPL
- Fraud Detection Systems
- Digital Cards
- Tokenization
- Transaction Flows
- Cross-functional Team Coordination
- Cross-Functional Collaboration
- Project Planning
- Negotiation and Conflict Resolution
- Business Analysis and Reporting
Environments
- Windows
- Linux & AIX
Timeline
Senior Manager Business Technical Services
TSYS A Global Payments Company
2017.08 - Current
Technical System Support Consultant
Bank Muscat, Oman
2015.11 - 2017.07
Business Analyst ITPM
United Bank Ltd, Pakistan
2015.06 - 2015.11
Assistant Manager IT
Habib Bank Ltd, Pakistan
2013.04 - 2015.06
Bachelor of Science - Computer Science
BCIT
- Safe Agile Product Owner/Manager (Certified)
- AWS Cloud Solution Architect (Certified)
- AWS Cloud Practitioner (Certified)
- ITIL Foundation (Certified)
- ISO 27001 Information Security Management System Lead Implementer (Certified)
- Microsoft Certified Specialist (HTML5 jQuery and JavaScript) (certified)
- Oracle Certified Expert (Training Only)
- Project Management (Professional Training)
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