
Dynamic and adaptable professional with a strong foundation in leadership, problem-solving, and teamwork. Demonstrates exceptional flexibility and time management skills, ensuring reliability in fast-paced environments. Proven ability to enhance customer satisfaction through effective upselling techniques. Committed to continuous improvement and achieving organisational goals.
.Analyze demand forecasts and plan purchase orders to ensure
optimal stock levels and availability
• Answering to customers’ and suppliers All types of business
correspondence questions, phone calls and emails.
• Coordinating with suppliers, drivers and freight forwarders to
schedule and manage inbound deliveries efficiently
• Ensuring proper unloading, handling and staging of goods
using pallet jacks, forklifts or other material equipment
• Implementing and following FIFO/FEFO methods for all stored
products, especially fast-moving and perishable items
• Maintaining clean, safe receiving and storage areas in
compliance with hygiene and company audit standards
• Coordinating with purchasing and suppliers to resolve
shipment errors, shortages, or overages
• Receiving, unloading, and verifying incoming shipments against
purchase orders and delivery documents
• Maintain the inventory of food and non-food product for food
cost and margin (COS ) & ensuring item are stocks available at
Al time.
• Collaborate with production, logistics and sales to align
purchasing with operational needs
• Over see daily operations to ensure safety, efficiency, and
compliance with company standards and regulations
• Assign tasks, schedule shifts, and balance workloads to meet
operational priorities and deadlines
• Conduct inspections and audits to verify cleanliness,
organization, and regulatory compliance of the work area
• Resolve operational issues and conflicts promptly, escalating
critical matters to management when necessary
• Manage inventory levels, verify deliveries, and maintain
accurate records of materials and equipment
• Prepare and submit timely reports on operations, incidents,
staffing, and performance indicators
• Managing daily operation of the restaurant, maintaining
positive
relationship with the team and always leading the team .
• Greet guests promptly, present menus, and explain daily
specials with friendly, professional demeanor
• Take accurate food and beverage orders, confirming special
requests, allergies, and dietary restrictions
• Enter orders into POS system efficiently, verifying modifiers to
minimize errors and delays
• Deliver food and beverages to tables, confirming order
accuracy and proper presentation standards
• Monitor guest satisfaction throughout service, anticipating
needs and resolving issues immediately
• Clear and reset tables quickly, maintaining cleanliness and
proper table settings between seatings
• Handle cash and card payments accurately, processing checks
and issuing receipts through POS
• Coordinate with kitchen and bar staff to ensure timely,
prioritized ticket flow and service
• Follow food safety, hygiene, and sanitation procedures,
including proper handling and storage
• Supervise dining room operations, ensuring smooth service
flow and adherence to restaurant standards
• Lead and motivate service staff, assigning sections and
monitoring performance throughout service
• Conduct pre-shift briefings, communicating menu changes,
specials, and service priorities to the team
• Coordinate closely with kitchen and bar to ensure accurate,
timely order preparation and delivery
• Handle guest greetings, seating, and table allocations to
optimize guest experience and turnover
• Manage VIP and special-request tables, ensuring personalized,
attentive service and follow-up
• Resolve guest complaints and service issues promptly,
maintaining professionalism and guest satisfaction
• Train new servers and runners on service standards, sequence
of service, and upselling techniques
Alshaya group: Shake Shack
Best Employee of the year
Employ of the month several times
Most valuable person - (MVP)
Most consistent person and many more awards.