Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
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UMESH JOSHI

DUBAI,UAE

Summary

Dynamic and adaptable professional with a strong foundation in leadership, problem-solving, and teamwork. Demonstrates exceptional flexibility and time management skills, ensuring reliability in fast-paced environments. Proven ability to enhance customer satisfaction through effective upselling techniques. Committed to continuous improvement and achieving organisational goals.

Overview

1
1
Language
21
21
years of professional experience

Work history

STORE RECEIVER (PIC)

ALSHAYA GROUP (SHAKE SHACK)
Dubai, UAE
2012.11 - Current

.Analyze demand forecasts and plan purchase orders to ensure
optimal stock levels and availability
• Answering to customers’ and suppliers All types of business
correspondence questions, phone calls and emails.
• Coordinating with suppliers, drivers and freight forwarders to
schedule and manage inbound deliveries efficiently
• Ensuring proper unloading, handling and staging of goods
using pallet jacks, forklifts or other material equipment
• Implementing and following FIFO/FEFO methods for all stored
products, especially fast-moving and perishable items
• Maintaining clean, safe receiving and storage areas in
compliance with hygiene and company audit standards
• Coordinating with purchasing and suppliers to resolve
shipment errors, shortages, or overages
• Receiving, unloading, and verifying incoming shipments against
purchase orders and delivery documents
• Maintain the inventory of food and non-food product for food
cost and margin (COS ) & ensuring item are stocks available at
Al time.
• Collaborate with production, logistics and sales to align
purchasing with operational needs

  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.

PIC

ALSHAYA GROUP (SHAKE SHACK)
DUBAI, UAE
2012.11 - Current

• Over see daily operations to ensure safety, efficiency, and
compliance with company standards and regulations
• Assign tasks, schedule shifts, and balance workloads to meet
operational priorities and deadlines
• Conduct inspections and audits to verify cleanliness,
organization, and regulatory compliance of the work area
• Resolve operational issues and conflicts promptly, escalating
critical matters to management when necessary
• Manage inventory levels, verify deliveries, and maintain
accurate records of materials and equipment
• Prepare and submit timely reports on operations, incidents,
staffing, and performance indicators
• Managing daily operation of the restaurant, maintaining
positive
relationship with the team and always leading the team .

RESTAURANT WAITER

AL DIWANIYAT BUKHARI RESTAURANT
DOHA , QATAR
2008.05 - 2012.02

• Greet guests promptly, present menus, and explain daily
specials with friendly, professional demeanor
• Take accurate food and beverage orders, confirming special
requests, allergies, and dietary restrictions
• Enter orders into POS system efficiently, verifying modifiers to
minimize errors and delays
• Deliver food and beverages to tables, confirming order
accuracy and proper presentation standards
• Monitor guest satisfaction throughout service, anticipating
needs and resolving issues immediately
• Clear and reset tables quickly, maintaining cleanliness and
proper table settings between seatings
• Handle cash and card payments accurately, processing checks
and issuing receipts through POS
• Coordinate with kitchen and bar staff to ensure timely,
prioritized ticket flow and service
• Follow food safety, hygiene, and sanitation procedures,
including proper handling and storage

Restaurant captain

SAI KRUPA FOOD CATERING SERVICE & RESTAURANT
MUMBAI, INDAI
2005.05 - 2008.03

• Supervise dining room operations, ensuring smooth service
flow and adherence to restaurant standards
• Lead and motivate service staff, assigning sections and
monitoring performance throughout service
• Conduct pre-shift briefings, communicating menu changes,
specials, and service priorities to the team
• Coordinate closely with kitchen and bar to ensure accurate,
timely order preparation and delivery
• Handle guest greetings, seating, and table allocations to
optimize guest experience and turnover
• Manage VIP and special-request tables, ensuring personalized,
attentive service and follow-up
• Resolve guest complaints and service issues promptly,
maintaining professionalism and guest satisfaction
• Train new servers and runners on service standards, sequence
of service, and upselling techniques

Education

Intermediate in education ( +2) completed -

Siddhanath Multiple Campus (FAR WESTERN UNIVERSITY)
NEPAL

Skills

  • Leadership
  • Problem-solving
  • FLEXIBILITY
  • TIME MANAGEMENT
  • RELIABILITY
  • TEAMWORK
  • Upselling

Languages

English
Fluent

Affiliations

  • WATCHING MOVIES, PLAY FOOTBALL

Accomplishments

Alshaya group: Shake Shack

Best Employee of the year
Employ of the month several times

Most valuable person - (MVP)

Most consistent person and many more awards.

References

References available upon request.

Timeline

STORE RECEIVER (PIC)

ALSHAYA GROUP (SHAKE SHACK)
2012.11 - Current

PIC

ALSHAYA GROUP (SHAKE SHACK)
2012.11 - Current

RESTAURANT WAITER

AL DIWANIYAT BUKHARI RESTAURANT
2008.05 - 2012.02

Restaurant captain

SAI KRUPA FOOD CATERING SERVICE & RESTAURANT
2005.05 - 2008.03

Intermediate in education ( +2) completed -

Siddhanath Multiple Campus (FAR WESTERN UNIVERSITY)
UMESH JOSHI