

Delivered personalized, high-standard service to VIP guests in a luxury beachfront resort. Anticipated and fulfilled guest needs, ensuring privacy and comfort. Coordinated dining, transportation, and special requests with various departments.
Greeted guests warmly upon arrival and departure, ensuring a seamless check-in/check-out process. Handled room reservations, cancellations, and modifications via phone, email, and booking systems. Maintained daily reports, guest folios, and financial transactions with accuracy.
* Advised customers on product selection tailored to specific needs.
* Assisted clients throughout purchasing process, ensuring full satisfaction,
* Built authentic relationships with clients, fostering loyalty and repeat business.
Welcomed guests at the front desk and ensured efficient check-in/check-out procedures. Answered incoming calls and emails, managing reservations and guest inquiries. Provided information about hotel services, local attractions, and transport options.
Professional guest reception and hospitality etiquette Check-in/check-out procedures using PMS (Property Management Systems) Reservation management and room allocation Handling guest inquiries and concerns with calm professionalism Concierge and local travel assistance Dealing with VIP guests and managing special requests Telephone and email correspondence