Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
UMIT YERALI

UMIT YERALI

Dubai,UAE

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Butler

Sofitel The Palm
Dubai, UAE
2025.07 - Current

Delivered personalized, high-standard service to VIP guests in a luxury beachfront resort. Anticipated and fulfilled guest needs, ensuring privacy and comfort. Coordinated dining, transportation, and special requests with various departments.

Front Office Agent

King Hotel Astana
Astana, Astana
2022.01 - 2025.05

Greeted guests warmly upon arrival and departure, ensuring a seamless check-in/check-out process. Handled room reservations, cancellations, and modifications via phone, email, and booking systems. Maintained daily reports, guest folios, and financial transactions with accuracy.

Retail sales associate

O'stin
Karaganda, Kazakhstan
2020.07 - 2021.06

* Advised customers on product selection tailored to specific needs.
* Assisted clients throughout purchasing process, ensuring full satisfaction,
* Built authentic relationships with clients, fostering loyalty and repeat business.

Receptionist

Hotel “Senator”
Karaganda, Kazakhstan
2016.01 - 2020.05

Welcomed guests at the front desk and ensured efficient check-in/check-out procedures. Answered incoming calls and emails, managing reservations and guest inquiries. Provided information about hotel services, local attractions, and transport options.

Education

Bachelor’s Degree + Internship in General Medicine - Medicine

Karaganda State Medical University
Karaganda
2014.09 - 2021.06

Skills

Professional guest reception and hospitality etiquette Check-in/check-out procedures using PMS (Property Management Systems) Reservation management and room allocation Handling guest inquiries and concerns with calm professionalism Concierge and local travel assistance Dealing with VIP guests and managing special requests Telephone and email correspondence

Languages

English
Intermediate
Russian
Native
Kazakh
Native

Affiliations

  • Sports (athletics, gym), travel, art, reading, hiking, cooking, and exploring new cultures and cuisines. Visited Turkey, Georgia, and Thailand.

Timeline

Butler

Sofitel The Palm
2025.07 - Current

Front Office Agent

King Hotel Astana
2022.01 - 2025.05

Retail sales associate

O'stin
2020.07 - 2021.06

Receptionist

Hotel “Senator”
2016.01 - 2020.05

Bachelor’s Degree + Internship in General Medicine - Medicine

Karaganda State Medical University
2014.09 - 2021.06
UMIT YERALI