Ummar Hathaf
Administrative Officer / Sales Associate
Dubai, United Arab Emirates
Summary
Having fourteen years of experience in Office Administration, Sales, Secretarial Duties, Document Control, and Data Analysis positions, and would anticipate possible employment in your organization.
Experienced Office Management and Sales Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Obtained excellent skills in Office Administration, Document Control, Data Analysis, Help Desk Support, Hardware Support, and Computer Troubleshooting during Practical Hands-on Work Experience with an Educational Organization, Manufacturing & Trading sectors in India, Oil and Gas & Hospitality sectors in the United Arab Emirates, an Agriculture Company in Sudan and Telecom Company in Malaysia.
Should you require any further clarification, please do not hesitate to contact me. I sincerely hope you will find my candidature in line with your requirements and will consider me for possible employment in a suitable capacity.
Regards,
Ummar Hathaf
U.A.E Mobile Number : +971-542644953
India Mobile Number : + 91-9566532894 (WhatsApp)
Primary Email Address : ummarhathaf@gmail.com
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Executive Admin Officer / Sales Team Leader
Safi Steel Traders Private Limited
Tamilnadu
11.2020 - 12.2022
- Achieved monthly sales target of 30 Metric Tonnes and increased it to 45 Metric Tonnes throughout the year.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Utilized data and analytics to identify target markets and understand customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database and built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Admin Officer / Inside Sales Associate
Al Noor Exports & Imports Traders
Tamilnadu
10.2017 - 10.2020
- Achieved monthly sales target from 3 Million INR and increased it to 4 Million INR throughout the year.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and implemented sales strategies to increase customer loyalty and retention.
Data Analyst Engineer / Document Controller
Amtaar Investment Company
Al Dabbah
04.2017 - 09.2017
- Developed complete database for agricultural fields of around 6000 Hectares using Microsoft Access.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Established and managed document distribution matrix and document control register.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
Data Analyst / Document Controller
Al Salama Hospital
Abu Dhabi
09.2016 - 02.2017
- Accessed and analyzed over 1000 of In and Out-Patients records.
- Maintained document archive and file server of approved documents to provide easy traceability and retrievability.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Senior Office Administrator / Document Controller
Three-OPP (M) Sdn. Bhd.
Petaling Jaya
02.2013 - 07.2016
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Tracked office supplies and restocked low items to keep team members on-task and productive and meantime reduced overall consumption of office supplies from 100% to 50%.
Office Administrator / Document Controller
Abu Dhabi Oil Refining Company (Takreer)
Abu Dhabi
07.2010 - 08.2012
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Applied advanced administrative and analytical skills in overseeing day- to-day operational activities.
- Edited documents to improve accuracy of language, flow and readability.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality communications for internal and external use.
- Provided administrative support to 70 more engineers in Engineering & Technical Support Division (E&TSD).
Office Administrator / Computer Science Tutor
Milton Computer Education Centre
Tamilnadu
01.2009 - 04.2010
- Applied advanced administrative and analytical skills in overseeing day- to-day operational activities.
- Handled, coached and trained over 100 students in computer science basics and Microsoft operating systems and Microsoft Office products.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Assisted with coordination and hosting of company events.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Education
Four Years Technical Diploma in Aeronautical - Avionics (Aviation Electronics)
Hindustan Institute of Engineering Technology
Chennai, India 06.2004 - 06.2008
Higher National Certificate - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
Chennai, India 06.2007 - 06.2008
Certificate Course in Tally - Accounting
Small Industries Service Institute
Tamilnadu, India 01.2005 - 02.2005
Diploma in Computer Applications - MS Office, Java, Visual Basic
Milton Computer Education Centre
Tamilnadu, India 04.2002 - 08.2002
Skills
Office Administration
undefinedAccomplishments
Attended effective document management program organized by 3OPP at Petaling Jaya, Malaysia.
Learnt document control procedures program conducted by Takreer, Abu Dhabi.
Achievements
Acted as a focal point for developing and creating all Technical documents for newly developed Web based application and Android application for M/s. Al Noor Exports & Imports Traders.
Managed, Assisted, Developed a standalone Web based application and Android application for Point of Sale (POS) Terminal for M/s. Al Noor Exports & Imports Traders.
Handled a managerial level assignment in M/s. Amtaar, Sudan in creating the farm's database in the Cropio.com, which is a website providing remote monitoring system of the agricultural farms.
Developed master database of all the agricultural farms in M/s. Amtaar, Sudan in terms of integrating all data into the Microsoft Access to build a strong database for to store, view / edit and retrieve all the essential field data under one roof.
Developed a standalone database for crop production data, all kind of agricultural field data which can provide various statistical analysis reports in a single click.
Assisted in developing an application called AFU (Action Follow Up), which is relatively an Electronic Document Management System developed In-House with the support of IT department in the Abu Dhabi Oil Refining Company (Takreer).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Live and let others to live and don't misuse anything.
Ummar Hathaf
Timeline
Executive Admin Officer / Sales Team Leader
Safi Steel Traders Private Limited
11.2020 - 12.2022
Admin Officer / Inside Sales Associate
Al Noor Exports & Imports Traders
10.2017 - 10.2020
Data Analyst Engineer / Document Controller
Amtaar Investment Company
04.2017 - 09.2017
Data Analyst / Document Controller
Al Salama Hospital
09.2016 - 02.2017
Senior Office Administrator / Document Controller
Three-OPP (M) Sdn. Bhd.
02.2013 - 07.2016
Office Administrator / Document Controller
Abu Dhabi Oil Refining Company (Takreer)
07.2010 - 08.2012
Office Administrator / Computer Science Tutor
Milton Computer Education Centre
01.2009 - 04.2010
Higher National Certificate - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
06.2007 - 06.2008
Certificate Course in Tally - Accounting
Small Industries Service Institute
01.2005 - 02.2005
Four Years Technical Diploma in Aeronautical - Avionics (Aviation Electronics)
Hindustan Institute of Engineering Technology
06.2004 - 06.2008
Diploma in Computer Applications - MS Office, Java, Visual Basic
Milton Computer Education Centre
04.2002 - 08.2002
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