Ummar Hathaf

• Organized monthly birthday celebrations and coordinated weekly knowledge-sharing sessions.
• Facilitated onboarding through induction programs for new joiners.
• Managed technician visa renewal and increment processes.
• Coordinated daily transport for staff and technicians.
• Maintained and updated various employee trackers, including staff master list, CUG numbers, resignation, Non-VISA Renewal (NVR), warning letters, performance evaluations, and in-house training records.
• Oversaw vehicle scheduling and trip sheet documentation.
• Handled travel, transport, and meeting arrangements for external consultants.
• Managed internal transfer records and updated managerial details in the People Strong portal.
• Managed the reporting manager’s calendar and scheduled meetings upon request.

• Achieved monthly sales target of 30 Metric Tonnes and increased it to 45 Metric Tonnes throughout the year.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Utilized data and analytics to identify target markets and understand customer needs.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Recorded accurate and efficient records in customer database and built diverse and consistent sales portfolio.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

• Achieved monthly sales target from 3 Million INR and increased it to 4 Million INR throughout the year.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Informed customers of promotions to increase sales productivity and volume.
• Developed and implemented sales strategies to increase customer loyalty and retention.

• Developed complete database for agricultural fields of around 6000 Hectares using Microsoft Access.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Established and managed document distribution matrix and document control register.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Coordinated document exchange between departments, contractors, suppliers and customers.
• Allocated unique document numbers to internal documents and incoming external documents and tracked in database.

• Accessed and analyzed over 1000 of In and Out-Patients records.
• Maintained document archive and file server of approved documents to provide easy traceability and retrievability.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
• Extracted and interpreted data patterns to translate findings into actionable outcomes.

• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Delivered performance reviews, recommending additional training or advancements.
• Updated reports, managed accounts and generated reports for company database.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Tracked office supplies and restocked low items to keep team members on-task and productive and meantime reduced overall consumption of office supplies from 100% to 50%.

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Applied advanced administrative and analytical skills in overseeing day- to-day operational activities.
• Edited documents to improve accuracy of language, flow and readability.
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality communications for internal and external use.
• Provided administrative support to 70 more engineers in Engineering & Technical Support Division (E&TSD).

• Applied advanced administrative and analytical skills in overseeing day- to-day operational activities.
• Handled, coached and trained over 100 students in computer science basics and Microsoft operating systems and Microsoft Office products.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Assisted with coordination and hosting of company events.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.