Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Personal Information
Education
Name & contact
Timeline
Generic

Ummulkulthum Athman

Dubai

Summary

Motivated individual with a diverse years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.

Overview

7
7
years of professional experience

Work History

Admin Supervisor

Antara Jiu Jitsu Academy
05.2024 - Current
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Teacher

Al Anfal Muslim Academy
09.2023 - 01.2024
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
  • Developed programme to work with students and increase interest in higher learning.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
  • Coordinated school trips, broadened the pupils' cultural exposure and understanding.
  • Led after-school clubs, facilitated students' participation in extracurricular activities.

Cashier

Liwaza Restaurant
01.2022 - 09.2023
  • Upheld company policies whilst dealing with customers for consistent service delivery.
  • Assisted in inventory management to avoid stock shortages and wastage.
  • Offered help where needed, contributing to team efforts towards achieving targets.
  • Facilitated smooth operations during busy periods with multi-tasking abilities.
  • Coordinated effectively with kitchen staff to manage order flow smoothly.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Relayed customer feedback to management for continuous improvement measures.
  • Managed cash register for accurate transactions.
  • Demonstrated adaptability by performing various roles as per business needs during peak seasons.
  • Demonstrated patience whilst dealing with challenging customers, maintaining professionalism at all times.
  • Maintained professional telephone etiquette to ensure client comfort.
  • Resolved customer queries for increased satisfaction.
  • Worked flexible hours including evenings and weekends to cover staff shortages.

Front Desk Assistant Cum Cashier

Liwaza Restaurant
01.2022 - 09.2022

Mentor

USAID
01.2020 - 12.2021
  • Empowered mentees to make informed decisions, evaluate options and weigh risks and benefits to make choices aligned with values and goals.
  • Organised industry exposure visits for enhanced practical understanding of theoretical concepts.
  • Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
  • Encouraged mentees to set SMART goals, providing support and accountability to help achieve objectives.
  • Implemented peer mentoring programmes allowing mutual growth and learning opportunities for all participants.
  • Enhanced mentee self-awareness by facilitating constructive feedback sessions.
  • Adapted mentoring approach to accommodate different learning styles and personalities.
  • Prioritised safety during outdoor activities, maintaining a zero-incident record throughout tenure.
  • Identified individual learning styles to tailor mentorship approaches accordingly.

Sales Assistant Cum Receptionists

Awa Jannat Hardware
01.2018 - 12.2019
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Improved customer service by efficiently handling queries and complaints.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Streamlined administrative processes to increase productivity.
  • Maintained confidential files for enhanced privacy and security.
  • Coordinated travel arrangements, leading to smooth business trips.
  • Organized meetings, resulting in improved communication within the team.

Education

Diploma - Business Management

Umma University
Mombasa, Kenya

Diploma of Education - Early Childhood Development

Modern New Montissorie
Kenya

Skills

  • Time management
  • Social media savvy
  • Effective listening
  • Complaint management
  • Critical thinking
  • Customer experience
  • Strong interpersonal skills
  • Fast learner
  • Stress tolerance
  • Multilingual communication
  • Strong empathy display
  • Active listening

Languages

English
Fluent
Swahili
Native
Hindi
Fluent
Arabic
Beginner (A1)

Affiliations

  • Reading Books
  • Cooking

References

References available upon request.

Personal Information

Education

/2022,/2021,/2019,/2019

Name & contact

Timeline

Admin Supervisor

Antara Jiu Jitsu Academy
05.2024 - Current

Teacher

Al Anfal Muslim Academy
09.2023 - 01.2024

Cashier

Liwaza Restaurant
01.2022 - 09.2023

Front Desk Assistant Cum Cashier

Liwaza Restaurant
01.2022 - 09.2022

Mentor

USAID
01.2020 - 12.2021

Sales Assistant Cum Receptionists

Awa Jannat Hardware
01.2018 - 12.2019

Diploma - Business Management

Umma University

Diploma of Education - Early Childhood Development

Modern New Montissorie
Ummulkulthum Athman