Ummulkulthum Athman
Dubai
Summary
Motivated individual with a diverse years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
7
7
years of professional experience
Work History
Admin Supervisor
Antara Jiu Jitsu Academy
05.2024 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Teacher
Al Anfal Muslim Academy
09.2023 - 01.2024
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Developed programme to work with students and increase interest in higher learning.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Set up lesson materials, bulletin board displays and demonstrations.
- Completed training courses to keep up-to-date with new teaching methods and developments in the field.
- Coordinated school trips, broadened the pupils' cultural exposure and understanding.
- Led after-school clubs, facilitated students' participation in extracurricular activities.
Cashier
Liwaza Restaurant
01.2022 - 09.2023
- Upheld company policies whilst dealing with customers for consistent service delivery.
- Assisted in inventory management to avoid stock shortages and wastage.
- Offered help where needed, contributing to team efforts towards achieving targets.
- Facilitated smooth operations during busy periods with multi-tasking abilities.
- Coordinated effectively with kitchen staff to manage order flow smoothly.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Relayed customer feedback to management for continuous improvement measures.
- Managed cash register for accurate transactions.
- Demonstrated adaptability by performing various roles as per business needs during peak seasons.
- Demonstrated patience whilst dealing with challenging customers, maintaining professionalism at all times.
- Maintained professional telephone etiquette to ensure client comfort.
- Resolved customer queries for increased satisfaction.
- Worked flexible hours including evenings and weekends to cover staff shortages.
Front Desk Assistant Cum Cashier
Liwaza Restaurant
01.2022 - 09.2022
Mentor
USAID
01.2020 - 12.2021
- Empowered mentees to make informed decisions, evaluate options and weigh risks and benefits to make choices aligned with values and goals.
- Organised industry exposure visits for enhanced practical understanding of theoretical concepts.
- Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
- Encouraged mentees to set SMART goals, providing support and accountability to help achieve objectives.
- Implemented peer mentoring programmes allowing mutual growth and learning opportunities for all participants.
- Enhanced mentee self-awareness by facilitating constructive feedback sessions.
- Adapted mentoring approach to accommodate different learning styles and personalities.
- Prioritised safety during outdoor activities, maintaining a zero-incident record throughout tenure.
- Identified individual learning styles to tailor mentorship approaches accordingly.
Sales Assistant Cum Receptionists
Awa Jannat Hardware
01.2018 - 12.2019
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Streamlined administrative processes to increase productivity.
- Maintained confidential files for enhanced privacy and security.
- Coordinated travel arrangements, leading to smooth business trips.
- Organized meetings, resulting in improved communication within the team.
Education
Diploma - Business Management
Umma University
Mombasa, KenyaDiploma of Education - Early Childhood Development
Modern New Montissorie
KenyaSkills
- Time management
- Social media savvy
- Effective listening
- Complaint management
- Critical thinking
- Customer experience
- Strong interpersonal skills
- Fast learner
- Stress tolerance
- Multilingual communication
- Strong empathy display
- Active listening
Languages
English
Fluent
Swahili
Native
Hindi
Fluent
Arabic
Beginner (A1)
Affiliations
- Reading Books
- Cooking
References
References available upon request.
Personal Information
Education
/2022,/2021,/2019,/2019
Name & contact
Timeline
Admin Supervisor
Antara Jiu Jitsu Academy
05.2024 - Current
Teacher
Al Anfal Muslim Academy
09.2023 - 01.2024
Cashier
Liwaza Restaurant
01.2022 - 09.2023
Front Desk Assistant Cum Cashier
Liwaza Restaurant
01.2022 - 09.2022
Mentor
USAID
01.2020 - 12.2021
Sales Assistant Cum Receptionists
Awa Jannat Hardware
01.2018 - 12.2019
Diploma - Business Management
Umma University
Diploma of Education - Early Childhood Development
Modern New Montissorie
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