UNNIDAS JAYAPRAKASH
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Live Operations Reprenstative
Quiqup Delivery LLC
05.2021 - Current
- Proactively help coordinate live operations to ensure smooth running process
- Acted as logistical liaison between our partners and quiqees
- Dispatch, and coordinate live orders
- Follow up with couriers to increase efficiency
- Input and release courier shift
- Review and manage courier performance(time of arrival, success rates, failure reasons, performance throughout day
- Investigate client complaints
- Receive fleet queries(update schedule, tickets, OT)
- Maintain and monitor data management system, coordinate to organize and ensure fleet availability to meet all requests by surveying current and past trends
- Utilizing fleet information to forecast and fulfill all key customer account requirements as per various schedules and peak timings.
Senior Executive Business Operations
Lightninglogistics Pvt Ltd
03.2019 - 03.2021
- Maintaining high level of day-day operations
- Develop, implement and review operational policies and procedures
- Monitor and review daily improvement metrics; improve driver knowledge and customer satisfaction
- Identify and address problems and opportunities for the company
- Support worker communication with management team
- Work with senior management to facilitate meeting revenue targets each month
- Coordinate with teams for daily operations.
Senior Engineer
Purnatva Solutions pvt Ltd
03.2016 - 02.2019
- Design job requirements, specifications and manage all communication with implementation analysis and resolve all issues according to client requirements
- Perform various tests on the process with the help of test cases and prepare documents for same and coordinate with team members to resolve all issues
- Perform research on all client issues and document all findings and implement all technical activities with the help of metadata registry
- Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials
- Assist clients to monitor all software implementation lifecycle and assist make appropriate customization to all software for clients
- Train client technical staff on all hardware and software issues and identify all issues in the process and provide solutions for the same
Education
B. Tech - Mechanical Engineering
Kerala University
Thiruvananthapuram , India 07.2011 - 07.2015
Skills
MS Officeundefined
Personal Information
- Date of Birth: 09/07/92
- Gender: Male
- Nationality: Indian
Timeline
Live Operations Reprenstative
Quiqup Delivery LLC
05.2021 - Current
Senior Executive Business Operations
Lightninglogistics Pvt Ltd
03.2019 - 03.2021
Senior Engineer
Purnatva Solutions pvt Ltd
03.2016 - 02.2019
B. Tech - Mechanical Engineering
Kerala University
07.2011 - 07.2015
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