UNNIKUTTAN M
Dubai,DU
Summary
- Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
- Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
- Experienced with AML compliance processes, including monitoring and reporting suspicious activities. Uses expertise to ensure adherence to regulatory standards and mitigate financial risks. Strong understanding of compliance frameworks and effective communication with internal and external stakeholders.
- Excellent interpersonal, communication & organizational skills with capabilities in team & customer relationship management
- Skilled in executing improvement methodologies, developing methods & upgrading processes to improve overall productivity, efficiency, quality & customer experience
Overview
9
9
years of professional experience
Work History
Property /Admin Manager & AML Compliance Officer
FDG Real Estate Broker LLC
02.2023 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises and successfully rented multiple properties.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Handled office operations, communication, and financial record-keeping
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles within the company.
- Reduced regulatory risks by conducting thorough customer due diligence and periodic reviews.
- Collaborated with cross-functional teams for developing and updating AML policies and procedures in line with regulatory changes.
- Enhanced AML compliance by implementing risk-based monitoring systems and procedures.
- Delivered targeted AML compliance training sessions, increasing employee awareness and understanding of key requirements.
Branch Operations Head
Axis Bank
07.2021 - 11.2022
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Relationship Manager
ICICI Bank (Wealth Management)
09.2019 - 07.2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Senior Associate
City Union Bank Pvt. Ltd
08.2016 - 08.2019
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Processed new account openings efficiently, ensuring all necessary documentation was completed accurately.
Education
MBA - Finance and Marketing
SRM University
01.2016
B.Com. -
Kerala University
01.2013
Skills
- Enhanced due diligence
- Know your customer
- Compliance training
- Problem-solving
- Multitasking
- Organizational skills
- Property management
- Critical thinking
- Team leadership
- Client relations
- Document processing
- Exceptional oral and written communication skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Property /Admin Manager & AML Compliance Officer
FDG Real Estate Broker LLC
02.2023 - Current
Branch Operations Head
Axis Bank
07.2021 - 11.2022
Relationship Manager
ICICI Bank (Wealth Management)
09.2019 - 07.2020
Senior Associate
City Union Bank Pvt. Ltd
08.2016 - 08.2019
B.Com. -
Kerala University
MBA - Finance and Marketing
SRM University
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