Ural Ekenel
Dubai,United Arab Emirates
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Restaurant Manager
Alaya Restaurant
Dubai
10.2022 - Current
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Restaurant Supervisor
Belcanto Restaurant(Dubai Opera)
Dubai
09.2021 - 09.2022
- Boosted sales through targeted product training and upselling strategy.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Analysed operations to improve restaurant efficiency and service levels.
Head Waiter
GAIA Restaurant
Dubai
10.2019 - 07.2021
- Memorised complete menu and offered guests knowledgeable suggestions.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Followed checklists for shift start and end to help with smooth transitions.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Maintained equipment and inventory records.
Restaurant Captain(pre-opening)
Reges Luxury Collection Resort&SPA
Izmir, Turkey
06.2019 - 08.2019
- Greeted all guest coming to the restaurant pleasantly -Managed communication with all team members -Trained new joiners
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Memorised complete menu and offered guests knowledgeable suggestions.
Restaurant Captain
Caresse a Luxury Collection Resort&SPA
Bodrum
06.2018 - 07.2018
Waiter
Caresse a Luxury Collection Resort&SPA
Bodrum
06.2017 - 09.2017
Waiter
Kempinski Hotel Barbaros Bay
Bodrum
06.2016 - 09.2016
Education
Bachelor of Science - Tourism Management
Mersin University
Mersin, Turkey 09.2014 - 05.2019
Primary-High School -
Jeddah International Turkish School
Jeddah, KSASkills
- Integrated Management System
- Employee feedback management
- Recruitment
- Staff development
- Restaurant cost control
- Microsoft Office proficiency
- Inventory control and record keeping
Languages
Turkish
Native
English
Advanced
Arabic
Advanced
Custom
- Sports
- Travelling
- Fishing
- Diving
References
References available upon request.
Timeline
Assistant Restaurant Manager
Alaya Restaurant
10.2022 - Current
Restaurant Supervisor
Belcanto Restaurant(Dubai Opera)
09.2021 - 09.2022
Head Waiter
GAIA Restaurant
10.2019 - 07.2021
Restaurant Captain(pre-opening)
Reges Luxury Collection Resort&SPA
06.2019 - 08.2019
Restaurant Captain
Caresse a Luxury Collection Resort&SPA
06.2018 - 07.2018
Waiter
Caresse a Luxury Collection Resort&SPA
06.2017 - 09.2017
Waiter
Kempinski Hotel Barbaros Bay
06.2016 - 09.2016
Bachelor of Science - Tourism Management
Mersin University
09.2014 - 05.2019
Primary-High School -
Jeddah International Turkish School
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