URMILA K U
Abu Dhabi
Summary
Well-qualified professional, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Office Administrative Assistant
Mercury Constructions
11.2021 - 01.2024
- Composed and managed professional correspondence, including drafting emails, letters, and quotations, ensuring clarity and precision in communication.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Prepared detailed quotations and proposals for clients, coordinating with internal teams to meet deadlines and client expectation.
- Manage records, office files and documentation, streamlining retrieval processes and ensuring compliance with company policies and ensuring they are organized and accessible.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Assist with basic bookkeeping tasks such as processing invoices, tracking expenses, and preparing financial reports.
- Expertly handled MS Office applications, including Word, Excel, and PowerPoint, to create reports, presentations, and data analyses with accuracy and efficiency.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Higher Diploma Cooperation & Business Management - Business Management
State Co-operative Union
Kerala, India08-2020
Bachelor of Science - Computer Science
University Of Calicut
Kerala, India05-2019
Skills
- Project management
- Microsoft office
- Customer engagement
- Document preparation
- Inventory management
- Spreadsheet management
- Database maintenance
- Supply inventory
- Billing and coding
- Customer and client relations
Additional Information
Date of Birth: 14th June 1999
Passport Details: Valid till 13/06/2034
Visa Type: Spouse Visa
Nationality: Indian
Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Office Administrative Assistant
Mercury Constructions
11.2021 - 01.2024
Higher Diploma Cooperation & Business Management - Business Management
State Co-operative Union
Bachelor of Science - Computer Science
University Of Calicut
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