Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Urmila Lama

Urmila Lama

Dubai

Summary

Over 10+ years of experience spanning fulfilment leadership, sales, and warehouse management. 7 years as Fulfilment Team Leader – expertise in supervising fulfilment operations, managing teams, order processing, inventory control, cycle counting, RTV handling, and logistics coordination.2.5 years as Store Keeper & Stock Controller – skilled in PO creation, stock reconciliation, warehouse organization, and vendor coordination.1 year as Sales Associate – strong track record in driving sales, delivering excellent customer service, and achieving targets in fast-paced retail environments.

Overview

11
11
years of professional experience

Work history

Fulfilment Team Leader

Noon Ecommerce
Dubai
01.2018 - Current
  • Managing all operational matrix(KRA & KPI).
  • Supervise receipt of all shipments
  • Prepare GRN (Good Received Note)and submit to vendors.
  • Oversee receiving process, discrepancies and damage.
  • Analyze dock adherence and improve QMS.
  • Perform load management and resources management.
  • Handle seller and customer disputes through ZOHO tickets and emails.
  • Handle escalations from internal and external stake holders.
  • Implement Warehouse Management System (WMS) or a capable Inventory Management System (IMS).
  • Conduct scheduled cycle counts to verify physical stock against system records, improving inventory accuracy.
  • Assisting in processing and fulfilling customer orders with attention to detail.
  • Coordinating with various departments to ensure timely delivery of products.
  • Coordinating with logistics to ensure smooth shipping operations.
  • Maintaining fulfilment reports, tracking KPIs such as order accuracy and turnaround time.
  • Supporting customer service team by providing order and delivery updates.
  • Maintain 5S a clean and safe working environment as per company policy.


Sales Associate

Sharjah Duty Free, Sharjah International airport
Sharjah
04.2017 - 12.2017
  • Greet customers warmly and assist with inquiries, product selections, and recommendations.
  • Provided detailed product information and tailor guidance to customer preferences.
  • Resolved complaints and concerns professionally, ensuring client satisfaction.
  • Promoted products and present appropriate upsell or cross-sell suggestions to maximize value.
  • Meet or exceed individual and team sales targets through proactive engagement
  • Operated Point-of-Sale (POS) or cash registers accurately for cash/card transactions, refunds, and exchanges.
  • Reported inventory discrepancies, customer feedback, and any notable trends to supervisors or shift leaders.
  • Supported physical inventory counts and monitor stock movement to maintain accuracy.
  • Maintained updated knowledge of products, promotions, and industry trends to provide informed guidance.
  • Ensure shelves, displays and the overall store tidy and inviting.
  • Transact and farewell.

Store Keeper/Stock Controller

Hyper Panda Retail LLC
Dubai
09.2014 - 03.2017
  • Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
  • Implemented efficient storage solutions to maximize warehouse space and enhance accessibility.
  • Oversaw stocktaking processes to ensure accuracy and compliance with company standards.
  • Prepared and submitted daily sales reports.
  • Prepared and issued Purchase Orders to suppliers, ensuring accuracy in item details, quantities, and pricing.
  • Coordinated with vendors to confirm PO acknowledgment, delivery timelines, and order status.
  • Conducted cycle counts and supported monthly/annual inventory audits.
  • Handled RTV transactions by identifying non-movable and defective items, preparing documentation, and coordinating with vendors for return or replacement.
  • Ensured accurate recording of returned goods in the inventory system, maintaining compliance with company policies.

Education

Intermediate - Business Study

Manohar Multiple Campus
Kathmandu, Nepal

Skills

  • Inventory & Stock Management
  • Logistics & Transportation Coordination
  • Problem Solving & Decision Making
  • Documentation & Reporting
  • Customer Service Support
  • Product Knowledge
  • Target Achievement
  • Team Coordination
  • MS PowerPoint
  • MS Excel
  • WMS

Languages

English
Fluent
Hindi
Fluent

Timeline

Fulfilment Team Leader

Noon Ecommerce
01.2018 - Current

Sales Associate

Sharjah Duty Free, Sharjah International airport
04.2017 - 12.2017

Store Keeper/Stock Controller

Hyper Panda Retail LLC
09.2014 - 03.2017

Intermediate - Business Study

Manohar Multiple Campus

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Urmila Lama