Urvija Singh
Ajman
Summary
Dynamic banking professional with a proven track record at IndusInd Bank Limited, excelling in cash handling and customer relationship management. Enhanced customer satisfaction through effective cross-selling strategies and ensured compliance during audits. Skilled in ATM reconciliation and risk management, driving operational excellence and financial integrity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive – Teller (General Banking Operations)
IndusInd Bank Limited
01.2019 - Current
- Identified cross-selling opportunities and enhanced customer satisfaction through personalized service.
- Oversaw daily cash transactions and implemented counterfeit detection procedures to safeguard assets.
- Processed RTGS, NEFT, DD/PO requests, cheque book issuance, and fund transfers within TAT.
- Handled ATM cash replenishment and reconciliation.
- Managed locker operations and maintained vault registers.
- Performed inward/outward cheque clearing and stop payment processing.
- Maintained daily, fortnightly, and monthly reconciliations.
- Supported internal and statutory audits with required documentation.
Operations Executive (Cashier)
Quality Makers Snacks Pvt. Ltd.
11.2017 - 12.2018
- Managed factory and office petty cash, ensuring accurate Tally ERP 9 entries for financial integrity.
- Facilitated communication with banks, auditors, and senior management to align on financial strategies and reporting.
- Recorded purchase and sales transactions.
- Prepared employee salary working sheets.
- Maintained attendance and production MIS reports.
Education
Master of Commerce (M.Com) -
Mahatma Gandhi Kashi Vidyapith University
Varanasi-India01.2016
Bachelor of Education (B.Ed) -
Mahatma Gandhi Kashi Vidyapith University
Varanasi-India01.2015
Bachelor of Commerce (B.Com) -
Mahatma Gandhi Kashi Vidyapith University
Varanasi-India01.2013
Skills
- Cash handling and vault management
- General banking operations
- ATM reconciliation
- Audit and compliance support
- Customer relationship management
- Cross-selling and lead generation
- Complaint resolution
- Reporting and documentation
- Risk Management
Certification
- IRDA Certified – IC38 (Corporate Agents – SP Composite)
- NISM Series V A – Mutual Fund Distributors Certification
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Marathi
Elementary (A2)
A2
Affiliations
Actively participated in Internal & Statutory Audit coordination
Conducted ATM cash reconciliation and vault verification activities
Assisted in customer awareness drives for digital banking services
Contributed to cross-selling campaigns for insurance and mutual funds
Maintained compliance with RBI guidelines and banking regulations
Conducted ATM cash reconciliation and vault verification activities
Assisted in customer awareness drives for digital banking services
Contributed to cross-selling campaigns for insurance and mutual funds
Maintained compliance with RBI guidelines and banking regulations
Timeline
Executive – Teller (General Banking Operations)
IndusInd Bank Limited
01.2019 - Current
Operations Executive (Cashier)
Quality Makers Snacks Pvt. Ltd.
11.2017 - 12.2018
Master of Commerce (M.Com) -
Mahatma Gandhi Kashi Vidyapith University
Bachelor of Education (B.Ed) -
Mahatma Gandhi Kashi Vidyapith University
Bachelor of Commerce (B.Com) -
Mahatma Gandhi Kashi Vidyapith University